Team Leader

• Mar 2019 - Present

Foster an environment that encourages employee engagement. Lead, motivate and develop sales and service team to deliver exceptional results in a fast-paced, ever transforming environment. Perform consistent and timely coaching in an organized and well documented manner. Analyze data and leverage tools that provide actionable insights that drive performance, productivity, and optimal efficiency. Act with high level of integrity. Prioritize the customer first to deliver best in class experiences.… Show more Foster an environment that encourages employee engagement. Lead, motivate and develop sales and service team to deliver exceptional results in a fast-paced, ever transforming environment. Perform consistent and timely coaching in an organized and well documented manner. Analyze data and leverage tools that provide actionable insights that drive performance, productivity, and optimal efficiency. Act with high level of integrity. Prioritize the customer first to deliver best in class experiences. Foster a collaborative, inclusive work environment. Show less Foster an environment that encourages employee engagement. Lead, motivate and develop sales and service team to deliver exceptional results in a fast-paced, ever transforming environment. Perform consistent and timely coaching in an organized and well documented manner. Analyze data and leverage tools that provide actionable insights that drive performance, productivity, and optimal efficiency. Act with high level of integrity. Prioritize the customer first to deliver best in class experiences.… Show more Foster an environment that encourages employee engagement. Lead, motivate and develop sales and service team to deliver exceptional results in a fast-paced, ever transforming environment. Perform consistent and timely coaching in an organized and well documented manner. Analyze data and leverage tools that provide actionable insights that drive performance, productivity, and optimal efficiency. Act with high level of integrity. Prioritize the customer first to deliver best in class experiences. Foster a collaborative, inclusive work environment. Show less

Call Center Supervisor

• Sep 2015 - Mar 2019

Maintain individual consultant development plans and routinely conduct performance reviews. Provide direction on achieving specific objectives. Responsible for executing the Quality Performance Management Program. Participate in calibration sessions directed by the training group in order to closely monitor adherence. Collaborate Call Center Operations Management in monitoring consultant skill levels and compliance with Center performance measures and metrics. Monitor quality and production… Show more Maintain individual consultant development plans and routinely conduct performance reviews. Provide direction on achieving specific objectives. Responsible for executing the Quality Performance Management Program. Participate in calibration sessions directed by the training group in order to closely monitor adherence. Collaborate Call Center Operations Management in monitoring consultant skill levels and compliance with Center performance measures and metrics. Monitor quality and production goals; monitor and assist in managing the workload to the team. Review and coach to quality of performance, service level, and other Center objectives and goals. Perform administrative tasks, including preparing reports, reviews and documentation. Maintain working knowledge of all systems. Show less Maintain individual consultant development plans and routinely conduct performance reviews. Provide direction on achieving specific objectives. Responsible for executing the Quality Performance Management Program. Participate in calibration sessions directed by the training group in order to closely monitor adherence. Collaborate Call Center Operations Management in monitoring consultant skill levels and compliance with Center performance measures and metrics. Monitor quality and production… Show more Maintain individual consultant development plans and routinely conduct performance reviews. Provide direction on achieving specific objectives. Responsible for executing the Quality Performance Management Program. Participate in calibration sessions directed by the training group in order to closely monitor adherence. Collaborate Call Center Operations Management in monitoring consultant skill levels and compliance with Center performance measures and metrics. Monitor quality and production goals; monitor and assist in managing the workload to the team. Review and coach to quality of performance, service level, and other Center objectives and goals. Perform administrative tasks, including preparing reports, reviews and documentation. Maintain working knowledge of all systems. Show less

Store Manager

• Oct 2014 - Sep 2015

Focus performance of entry-level associates and ensure the overall satisfaction of customers. Setting and achieving goals related to sales and profits. Training and evaluating store associates. Creating work environment centered on collaboration and customer satisfaction. Complete administrative tasks such as scheduling, analyzing reports and other paperwork related to the financial stability of store operations. Inventory control. Focus performance of entry-level associates and ensure the overall satisfaction of customers. Setting and achieving goals related to sales and profits. Training and evaluating store associates. Creating work environment centered on collaboration and customer satisfaction. Complete administrative tasks such as scheduling, analyzing reports and other paperwork related to the financial stability of store operations. Inventory control.

Sales Coach

• Nov 2008 - Jul 2014

Interviewed, hired, on-boarded and developed talent. Led my teams by providing frequent coaching/ feedback. Responsible for assisting customers and resolving problems. Prepared scheduling for 100+ employees. Administered payroll. Received letters, certificates and pins for increasing AORs metrics using SMART goals. Conducted coaching/ training with associates increasing department sales volume using Coaching for Growth model. Completed Diamond Professional, Modern Bride and Fine Jewelry Expert… Show more Interviewed, hired, on-boarded and developed talent. Led my teams by providing frequent coaching/ feedback. Responsible for assisting customers and resolving problems. Prepared scheduling for 100+ employees. Administered payroll. Received letters, certificates and pins for increasing AORs metrics using SMART goals. Conducted coaching/ training with associates increasing department sales volume using Coaching for Growth model. Completed Diamond Professional, Modern Bride and Fine Jewelry Expert Certifications. Show less Interviewed, hired, on-boarded and developed talent. Led my teams by providing frequent coaching/ feedback. Responsible for assisting customers and resolving problems. Prepared scheduling for 100+ employees. Administered payroll. Received letters, certificates and pins for increasing AORs metrics using SMART goals. Conducted coaching/ training with associates increasing department sales volume using Coaching for Growth model. Completed Diamond Professional, Modern Bride and Fine Jewelry Expert… Show more Interviewed, hired, on-boarded and developed talent. Led my teams by providing frequent coaching/ feedback. Responsible for assisting customers and resolving problems. Prepared scheduling for 100+ employees. Administered payroll. Received letters, certificates and pins for increasing AORs metrics using SMART goals. Conducted coaching/ training with associates increasing department sales volume using Coaching for Growth model. Completed Diamond Professional, Modern Bride and Fine Jewelry Expert Certifications. Show less

Northeast Area Account Manager

• Apr 2007 - Mar 2008

Successful cold calling 150-200 prospects daily. Inside/ outside B2B sales of software solutions. Aggressive lead generation/ account penetration. Opened new accounts while servicing existing accounts. Delivered excellent customer service and post sale follow up. Successful cold calling 150-200 prospects daily. Inside/ outside B2B sales of software solutions. Aggressive lead generation/ account penetration. Opened new accounts while servicing existing accounts. Delivered excellent customer service and post sale follow up.

Account Executive

• Oct 2005 - Feb 2007

Closed on individual and corporate computer training solutions nationwide. Cold calling of 100-150 prospects daily. Aggressive B2B sales, corporate account acquisition and penetration. Closed on individual and corporate computer training solutions nationwide. Cold calling of 100-150 prospects daily. Aggressive B2B sales, corporate account acquisition and penetration.

Fine Jewelry Manager

• Aug 2000 - Oct 2005

Responsible for recruiting and hiring fine jewelry sales associates. Drove customer service results to exceed company's expectations. Responsible for associate development, training and coaching. Responsible for recruiting and hiring fine jewelry sales associates. Drove customer service results to exceed company's expectations. Responsible for associate development, training and coaching.

Executive Field Trainer

• Sep 1997 - Jul 2000

Expanded sales team from a core of 5 independent representatives to a sales force of 150. Managed regional team of sales representatives. Direct inside/outside B2B sales and marketing of telecommunications services. Developed and implemented team training programs and goal setting. Expanded sales team from a core of 5 independent representatives to a sales force of 150. Managed regional team of sales representatives. Direct inside/outside B2B sales and marketing of telecommunications services. Developed and implemented team training programs and goal setting.

Jewelry Consultant

• Nov 1993 - 1996