Marvin Tan
Payment and Credit Operations Lead at Aspire- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
Topline Score
Bio
Nina Soliva
I had the opportunity to work with Marvin on a CRM design project for a leading Bank. Marvin was a vital member of the project team; he effectively managed senior stakeholder expectations across the project and demonstrated impressive coaching skills. He was able to bring up new project joiners to speed up and empower junior team members. He collaborated with business and technology stakeholders to design robust customer-centric journeys resulting in rich customer experiences. I highly recommend Marvin for roles in the digital banking space!
Hrishikesh Shete
Marvin was one of the most dedicated professionals through his work in our C360 project. It is very hard to match the efforts that Marvin had put it to provide quality delivery on time. For Marvin, the job is always the most important thing to do. Marvin has excellent communication and business intelligence skills. Trust me, you will not regret getting connected and partnering with Marvin. A driven, ambitious individual with an infectious enthusiasm for any project. Marvin is a true professional. I look forward to working with him often in the future.
Nina Soliva
I had the opportunity to work with Marvin on a CRM design project for a leading Bank. Marvin was a vital member of the project team; he effectively managed senior stakeholder expectations across the project and demonstrated impressive coaching skills. He was able to bring up new project joiners to speed up and empower junior team members. He collaborated with business and technology stakeholders to design robust customer-centric journeys resulting in rich customer experiences. I highly recommend Marvin for roles in the digital banking space!
Hrishikesh Shete
Marvin was one of the most dedicated professionals through his work in our C360 project. It is very hard to match the efforts that Marvin had put it to provide quality delivery on time. For Marvin, the job is always the most important thing to do. Marvin has excellent communication and business intelligence skills. Trust me, you will not regret getting connected and partnering with Marvin. A driven, ambitious individual with an infectious enthusiasm for any project. Marvin is a true professional. I look forward to working with him often in the future.
Nina Soliva
I had the opportunity to work with Marvin on a CRM design project for a leading Bank. Marvin was a vital member of the project team; he effectively managed senior stakeholder expectations across the project and demonstrated impressive coaching skills. He was able to bring up new project joiners to speed up and empower junior team members. He collaborated with business and technology stakeholders to design robust customer-centric journeys resulting in rich customer experiences. I highly recommend Marvin for roles in the digital banking space!
Hrishikesh Shete
Marvin was one of the most dedicated professionals through his work in our C360 project. It is very hard to match the efforts that Marvin had put it to provide quality delivery on time. For Marvin, the job is always the most important thing to do. Marvin has excellent communication and business intelligence skills. Trust me, you will not regret getting connected and partnering with Marvin. A driven, ambitious individual with an infectious enthusiasm for any project. Marvin is a true professional. I look forward to working with him often in the future.
Nina Soliva
I had the opportunity to work with Marvin on a CRM design project for a leading Bank. Marvin was a vital member of the project team; he effectively managed senior stakeholder expectations across the project and demonstrated impressive coaching skills. He was able to bring up new project joiners to speed up and empower junior team members. He collaborated with business and technology stakeholders to design robust customer-centric journeys resulting in rich customer experiences. I highly recommend Marvin for roles in the digital banking space!
Hrishikesh Shete
Marvin was one of the most dedicated professionals through his work in our C360 project. It is very hard to match the efforts that Marvin had put it to provide quality delivery on time. For Marvin, the job is always the most important thing to do. Marvin has excellent communication and business intelligence skills. Trust me, you will not regret getting connected and partnering with Marvin. A driven, ambitious individual with an infectious enthusiasm for any project. Marvin is a true professional. I look forward to working with him often in the future.
Credentials
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Postman - Intro to APIs
CourseraFeb, 2022- Oct, 2024 -
Salesforce New User Training
UdemyJun, 2021- Oct, 2024 -
Microsoft SQL for Beginners
UdemyMay, 2021- Oct, 2024 -
SQL Programming Basics
UdemyMay, 2021- Oct, 2024 -
EY Robotic process automation - Silver
Ernst & YoungMar, 2019- Oct, 2024 -
EY Robotic process automation - Bronze
Ernst & YoungJan, 2019- Oct, 2024 -
Kryon RPA Developer
KryonNov, 2018- Oct, 2024 -
Lean Six Sigma Yellow Belt Certification
Project Management InstituteAug, 2018- Oct, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec, 2021- Oct, 2024
Experience
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Aspire
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Singapore
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Financial Services
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200 - 300 Employee
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Payment and Credit Operations Lead
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Apr 2022 - Present
• Manage all Payments across the firm (e.g. FAST, MEPS, SWIFT, GIRO, RTOL, BI FAST, LLG) • Manage QR Code payments • Payment escalation management • Manage all Credit operations across the firm (Secured, Unsecured Loans, Advance Cards) - Applications, Rejections, Billing, Repayments, Fees & Charges, Limit Freezing/Unfreezing, Renewals, Collections) • Manage all payment and credit partners in their performance and service delivery • Process improvement in existing workflows • New process creation for new products/workflows • Lead and manage a team of analysts • Create training material and conduct regular upskilling Results: Reduced submission error rates by 75%; Decreased service delivery SLA's by 50%, Reduced account maintenance cost by 40%; Generated 20% increase in fee revenue; Launched 2 new payment products, Introduced credit renewal flows
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Capgemini Invent
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France
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Business Consulting and Services
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700 & Above Employee
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Senior Technology Consultant
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Sep 2021 - Apr 2022
• Solution Demo/Presentations • Stakeholder buy in • Define business & functional requirements • Competitive analysis (competitor capabilities) • Business workflow optimisation • UI/UX design Results: Streamlined call center service request categories by over 80% (3200 SR's reduced to 600 regionally); Designed call center verification logic; Designed automated service request notification workflow and logic; Designed single customer 360 view; Designed UI/UX of CRM interface • Solution Demo/Presentations • Stakeholder buy in • Define business & functional requirements • Competitive analysis (competitor capabilities) • Business workflow optimisation • UI/UX design Results: Streamlined call center service request categories by over 80% (3200 SR's reduced to 600 regionally); Designed call center verification logic; Designed automated service request notification workflow and logic; Designed single customer 360 view; Designed UI/UX of CRM interface
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Senior Technology Consultant
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Sep 2019 - Sep 2021
• Solution Demo/ Client Presentations• Solution Design• Target operating model design (TOM)• Competitor and gap analysis• RPA automation (HR/Banking/Asset Management workflows)• Project management• Process improvement• Agile & Scrum• Industry: Financial Services (Banking, Investment Management, Insurance)• EY SG Digital Challenge 2018 - 1st place• Systems (Financial services): Bloomberg AIM/PORT/MARS, BRS Aladdin, FX Connect, Temenos, Avaloq• Systems (Others): JIRA, Confluence, Blue Prism, Kryon RPA, Appway, Salesforce, MS Dynamics, HubSpotResults: Successfully delivered over 11 technology projects across banking, asset management, and insurance sectors. These projects included project management; agile; business analysis; digital transformation; core banking transformation; system vendor selection; process improvement; robotic process automation and more.
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Associate Consultant
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Oct 2017 - Sep 2019
• EY Associate Consulting Programme• Rotated across several projects within financial services sector• Delivered on projects which include performance improvement, risk management, project management, and tech implementations
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UOB
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Singapore
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Banking
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700 & Above Employee
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Sales (Business Financial Manager)
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Jan 2017 - Sep 2017
• Outbound Prospecting - Cold Calling, Lead generation, Deal Closure • Achieved 240% OTE • Financial Statement Analysis, Onboarding, KYC, Client Management • Outbound Prospecting - Cold Calling, Lead generation, Deal Closure • Achieved 240% OTE • Financial Statement Analysis, Onboarding, KYC, Client Management
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Northern Trust
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United States
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Financial Services
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700 & Above Employee
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Client Services, Asset Management (Intern)
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Dec 2015 - Feb 2016
• Performed daily tax reconciliations with foreign sub-custodians • Responded to client servicing transaction requests with regard to custody • Created and presented the next internship program to the Melbourne Executive Committee (MEC) Summer Intern for Northern Trust's Client Services and Asset Management arm. Completed my rotation across 3 segments of Client Servicing; Asset Management; and Global Fund Services. I was involved in projects and identified key pain points along with recommended solutions for reducing breaches in service level agreements (SLA) on monthly valuation reporting
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DBS Bank
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Singapore
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Banking
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700 & Above Employee
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Business Analyst - GTS Trust & Fiduciaries (Intern)
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Nov 2014 - Dec 2014
• Data analysis and mapping • Data migration • Process improvement • Data analysis and mapping • Data migration • Process improvement
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DBS Bank
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Singapore
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Banking
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700 & Above Employee
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Project Accountant (Intern)
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Sep 2011 - Feb 2012
• Reviewed over 200 project accounts monthly • Prepared daily statement of funds for approval • Identified erroneous claims and flagged out breaches • Ensure compliant claim and drawdown of fund procedures by developers • Reviewed over 200 project accounts monthly • Prepared daily statement of funds for approval • Identified erroneous claims and flagged out breaches • Ensure compliant claim and drawdown of fund procedures by developers
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Goldallianze Pte Ltd
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Singapore
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Mortgage Sales
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Mar 2010 - Apr 2010
• Mortgage/Property loan sales • Lead generation • Cold calling • Appointment setting and presentations • Quotation of tailored solutions based on SIBOR/LIBOR rates • Mortgage/Property loan sales • Lead generation • Cold calling • Appointment setting and presentations • Quotation of tailored solutions based on SIBOR/LIBOR rates
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Education
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Melbourne Business School
Bachelor’s Degree, Commerce/ Finance & Marketing