Marvin Sibiya

Application Support Analyst at Rand Mutual - RMA
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Contact Information
us****@****om
(386) 825-5501
Location
Pretoria, Gauteng, South Africa, ZA

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Bio

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Credentials

  • Assertiveness Skills
    Imsimbi Training
    Feb, 2023
    - Nov, 2024
  • Email Etiquette
    Kwelanga Training (Pty) Ltd
    Feb, 2023
    - Nov, 2024
  • Professional Business Image
    Kwelanga Training (Pty) Ltd
    Feb, 2023
    - Nov, 2024
  • Time Management
    Kwelanga Training (Pty) Ltd
    Feb, 2023
    - Nov, 2024

Experience

  • Rand Mutual - RMA
    • South Africa
    • Insurance
    • 300 - 400 Employee
    • Application Support Analyst
      • Jan 2023 - Present

      Provided first-level technical support for internal and external customers, addressing software-related issues and inquiries. Collaborated with cross-functional teams, including developers and QA engineers, to troubleshoot and resolve application issues in a timely manner. Assisted in the documentation and improvement of support procedures, leading to an increase in issue resolution efficiency by 20%. Utilized incident tracking tools and databases to log, monitor, and track support requests, ensuring efficient communication and timely issue resolution. Show less

Education

  • Varsity College
    Bachelor's degree, BsC in Application Development
    2021 - 2022
  • IIE Rosebank College
    Diploma, Software Development
    2017 - 2020

Community

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