Sales Development Representative

• Dec 2022 - Present

Associate Sales Development Representative

• Aug 2022 - Dec 2022

Customer Support Analyst

• Nov 2021 - Jul 2022

• Provide extraordinary customer experience by effectively communicating and troubleshooting our B2B utility billing software via the ticketing system or by phone. • Provide product training so customers gain the most value from our SaaS product. • Prioritize the level of importance of each task from the customers perspective and operational efficiency. • Support the team, be highly collaborative, seek and share knowledge among colleagues for troubleshooting and procedural support. • Provide extraordinary customer experience by effectively communicating and troubleshooting our B2B utility billing software via the ticketing system or by phone. • Provide product training so customers gain the most value from our SaaS product. • Prioritize the level of importance of each task from the customers perspective and operational efficiency. • Support the team, be highly collaborative, seek and share knowledge among colleagues for troubleshooting and procedural support.

Automotive Service Advisor

• Oct 2016 - Nov 2021

• Be the trusted advisor for the customer by providing effective communication to ensure expectations were set and exceeded. • Provided a consultative selling process to in-bound, out-bound and walk -in customers and helped plan for on-going services. • Generated new business opportunities and developed a pipeline, maintained, and exceeded quotas, key performance indicators, negotiated costs and managed upsells.• Oversaw and collaborated with the service team to ensure timely completion of daily tasks and ensured an unparalleled customer experience to drive customer retention.

Automotive Service Advisor

• Oct 2015 - Jun 2016

• Advised customers on maintaining vehicles as prescribed by manufacturers. • Ensured maintenance of dealership standards.• Offered information on other repair services and warranties. • Advised customers on maintaining vehicles as prescribed by manufacturers. • Ensured maintenance of dealership standards.• Offered information on other repair services and warranties.

Automotive Service Advisor

• Feb 2013 - May 2014

• Advised customers of parts ordered and made appointments for installation.• Daily handling of customer complaints, specific requests, and problem-solving situations.• Recommended services based on evaluations, maintenance service intervals, and customer requests. • Advised customers of parts ordered and made appointments for installation.• Daily handling of customer complaints, specific requests, and problem-solving situations.• Recommended services based on evaluations, maintenance service intervals, and customer requests.