Experience

FIRST SUMIDEN CIRCUITS, INC.

• Philippines
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Customer Quality Engineer - Automotive

  • Apr 2016 - Present

  - Generate Quality Improvement to meet QA’s Goals and Targets. Keeps Cost of Quality (COQ) to a minimum. - Ensure good quality of NPI items. Track and report status of qualifications, including qualification plans, review of test results, decision-making regarding non-compliant products and parts. - Responsible for directing, overseeing and monitoring all activities related to satisfying customer requirements. Ensures that customer quality assurance services and final products meet and exceed customer expectations. - Acts as the main window person for customers. Achieves and maintains preferred supplier status of the company. - Attends to problem lots/customer complaints. Analyzes source of the problem from process history and other relevant sources and communicates to concerned units. - Resolves customer complaints and feedback, monitors effectiveness of corrective actions. Generates corrective action reports in 8D format. - Reviews and updates quality control specification to ensure that are aligned with process specifications. - Audits the production area to ensure that quality controls and standard operating procedures are properly implemented. - Initiates and replies to routine correspondences related to area of responsibility. Works with Technicians, Engineers, Supervisors, Area Heads, offshore Technical and Sales support and other counterparts for fast delivery of services to external customer. - Generates and prepares PMP. Prepares OQA Reports and Quality documentation, verifies content for completeness and accuracy and delivers to customers as needed. - Leads customer Quality and Process Audits. - Reviews and approves criteria changes proposed by Engineering. Correlates/recommends inspection criteria from an understanding of customer requirements to reduce Loss Rate. Show less



Samsung Electronics Philippines

• Customer Quality Engineer

  • Mar 2013 - Apr 2016

  - Assist in managing customer relationship.- Maintain close coordination with the customers to ensure that customer's quality requirements are met.- Investigate customer complaints and non-conformance issues.- Develop, recommend and monitor corrective and preventive actions in 8D format.- Coordinate and support on-site audits conducted by customers.- Conduct internal QSA (Quality System Audit) and QPA (Quality Process Audit) based on customer requirements and criteria.- Evaluates customer audit findings and implement appropriate corrective actions.- Prepare, maintain and report customer quality information to QA Manager.- Assist / Lead special projects, including review of analysis of data, implementation of quality best practices, documentations and problem solving activities.- Prepare and present performance analysis, quality performance reports and other information relating to quality output. Show less

• Senior Research and Development Engineer

  • Dec 2011 - Mar 2013

  - Supervise WST Engineers and Technicians- Daily meeting of current status, issues of team and reporting to the manager.- Planning of schedule for test items needed for new model develpment.- Reporting to OEM customers of special test request items.- Set-up, maintenance and calibration of Computer Aided Testing System (CATS) Machine which is the world standard for ODD and Disc Manufacturers product quality assurance- Review of team’s failure analysis reports and test results.- Management of the proper test procedures, criteria and quality standards specification of the product in its development stage.- Liaise closely with customers and internal team members on reports approval and keep both parties updated with the latest project status.- Ensure completion approval of each project in terms of products, documentation and closure of each projects. Show less

• Research and Development Engineer

  • May 2008 - Dec 2011

  - In-charge of Write Strategy Technology of new models during its development stage.- Modification of Firmware such as compiling, enhancements and debug.- Make Failure Analysis Reports- Conduct new product development testings such as Regression Test, BETA Test, Reliability Test, Automatic Testing and Error Rate Testing.- Facilitate training of basic principles of Write Strategy Technology on new members.



Nidec Copal Philippines

• Information Technology Intern

  • Jul 2007 - Sep 2007

  - Maintenance of the computers. - Troubleshooting computer problems and peripherals. - Setup of computer networks such as IP addresses and Network printers. - Installation of Local Area Network (LAN) cables. - Troubleshooting network related problems and connections. - Maintenance of the computers. - Troubleshooting computer problems and peripherals. - Setup of computer networks such as IP addresses and Network printers. - Installation of Local Area Network (LAN) cables. - Troubleshooting network related problems and connections.