Experience

Harkcon, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Program Analyst

  • Sep 2023 - Present

  Washington DC-Baltimore Area



ISEP Study Abroad

• United States
• International Affairs
• 1 - 100 Employee

• Information Technology Manager

  • Nov 2022 - Jun 2023

  Rosslyn, VA Onboarding of new employees Association Management System Management & Training Provide Help Desk Tiers 1 & 2 Support to employees, managers and executive staff Support Director of Information Technology with Active Directory, Office 365, and Azure Support Director of Information Technology with Systems Administration Support Director of Information Technology with Disaster Recovery/Business Continuity Ensure servers are patched on a monthly basis Support Director of… Show more Onboarding of new employees Association Management System Management & Training Provide Help Desk Tiers 1 & 2 Support to employees, managers and executive staff Support Director of Information Technology with Active Directory, Office 365, and Azure Support Director of Information Technology with Systems Administration Support Director of Information Technology with Disaster Recovery/Business Continuity Ensure servers are patched on a monthly basis Support Director of Information Technology with on-premises VMware infrastructure Support Director of Information Technology with managed VoIP service Assist the IT department with numerous in-process initiatives including: • Project Management – Enrollment Management System development work • Project Management – Association Management System development work • Project Management and Content – ISEP IT Policies & Procedures and Onboarding Policies & Process Show less



Executive Office for Immigration Review

• United States
• Government Administration
• 100 - 200 Employee

• Legal Instruments Examiner

  • Jul 2019 - Nov 2022

  Falls Church, Virginia, United States Perform initial and continuing review of a large variety of complex legal documents. Assess and correct appellate case files for completeness, deficiencies, or other legal requirements. Conduct extensive records, references, or historical material searches for submission to attorneys. Conduct legal and process analysis of patterns and trends to ascertain fundamental fairness in case processing. Coordinate with geographically dispersed team of court administrators… Show more Perform initial and continuing review of a large variety of complex legal documents. Assess and correct appellate case files for completeness, deficiencies, or other legal requirements. Conduct extensive records, references, or historical material searches for submission to attorneys. Conduct legal and process analysis of patterns and trends to ascertain fundamental fairness in case processing. Coordinate with geographically dispersed team of court administrators to resolve data quality issues Organize and coordinate the technical work of staff members, oversee the orderly delivery of services, and promote efficient operations of the office. Monitor the status, quantity, and quality of work and assist the supervisor to evaluate overall production results by the team. Manage full life cycle and schedule of immigration appeals utilizing and operating a case tracking system Develop Plan of Action and Milestones for cases that have production delays and quality issues. Show less



DC Courts

• Administration of Justice
• 500 - 600 Employee

• Deputy Clerk

  • Jan 2012 - Jul 2019

  Washington DC • Review documents such as pleadings, jacket entries and other legal documents for appropriate signatures. • Check judicial orders to ensure that appropriate forms are completed and special instructions are carried out. • Complete forms or other documents such as warrants, summonses, complaints and subpoenas in compliance with court rules and procedures. • Interpret and adapting guidelines to solve specific problems assisting public, attorneys and law enforcement in completing forms,… Show more • Review documents such as pleadings, jacket entries and other legal documents for appropriate signatures. • Check judicial orders to ensure that appropriate forms are completed and special instructions are carried out. • Complete forms or other documents such as warrants, summonses, complaints and subpoenas in compliance with court rules and procedures. • Interpret and adapting guidelines to solve specific problems assisting public, attorneys and law enforcement in completing forms, filing pleadings, motions, oppositions and complaints. • Provide effective customer service by responding promptly and courteously to telephone and personal inquiries from the public, court staff and judicial officers, law clerks and attorneys. • Review jackets, orders, filings, vouchers or other documents; assigning case numbers ensuring appropriate signatures and date stamping documents. • Execute daily data entries for all lock-up criminal matters in the District of Columbia. • Enter daily statistics used for reports given to supervisors montly. • Enter and processed case information on statuses, pleadings, and file updates into the computer automated database CourtView. • Coordinate, manage and monitor the scheduling and rescheduling of court proceedings for judges and courtroom support staff. • Administer oaths and affirmations to law enforcement on arrest affidavits. • Complete various special projects and statistical monthly reports using Microsoft Excel.

• Administrative Assistant to Director

  • Jul 2015 - Mar 2016

  Washington D.C. • Provided assistance to the Division Director and Deputy Director. Assisted supporting duties to management and supervisors with overflow of workload within the division. • Assisted with statistical reports, administrative duties and keeping track of Criminal Division employee records and forms. • Reviewed all incoming correspondence, distributes to the supervisor, team leaders or other Criminal Division employees. • Responded to telephone requests and inquiries from walk-in staff… Show more • Provided assistance to the Division Director and Deputy Director. Assisted supporting duties to management and supervisors with overflow of workload within the division. • Assisted with statistical reports, administrative duties and keeping track of Criminal Division employee records and forms. • Reviewed all incoming correspondence, distributes to the supervisor, team leaders or other Criminal Division employees. • Responded to telephone requests and inquiries from walk-in staff, management, and visitors. • Served as timekeeper using the WebTA system to compile and verify time and attendance of assigned employees within the Criminal Division. • Maintained files and invoices for administrative requisitions of supplies, equipment, services, and monitor receipts of items requested. • Prepared spreadsheet transaction summary reports on a monthly basis and fiscal year analysis . • Maintained office files and ensured they are compliant with Human Resources guidelines. • Distributed office supplies and equipment throughout the Division when received. • Electronically accessed and Maintained personnel data for personnel actions (vacancy requests, promotions, demotions, transfers, and terminations) for the Criminal Division in the Workforce Transformation and Tracking System (WTTS) and the Federal Personnel and Payroll System (FPPS).



DC Courts

• Administration of Justice
• 500 - 600 Employee

• Human Resources Assistant

  • Jun 2010 - Sep 2011

  Washington DC • Provided Human Resources (HR) Support in the HR Division for the District of Columbia Superior Courts. • Resolved problems in accordance with office policies. • Provided assistance with requests for personnel actions. • Assisted the classification of new or vacant positions and in developing crediting plans, created, reviewed and posted vacancy announcements. • Independently managed rosters for non-judicial positions. • Reviewed applications for completeness; screen… Show more • Provided Human Resources (HR) Support in the HR Division for the District of Columbia Superior Courts. • Resolved problems in accordance with office policies. • Provided assistance with requests for personnel actions. • Assisted the classification of new or vacant positions and in developing crediting plans, created, reviewed and posted vacancy announcements. • Independently managed rosters for non-judicial positions. • Reviewed applications for completeness; screen applications for minimum qualifications based on the requirements of the position. • Coordinated with subject matter experts in various divisions to create supplemental questionnaires for vacancy announcements. • Assisted in recruitment activities, including representing the courts at job fairs and providing information to potential applicants regarding health and retirement benefits. • Maintained recruitment lists for specialized positions . • Communicated, both orally and in writing, with job applicants, scheduled tests and provided status updates on their applications. • Conducted orientation for summer semester student interns. • Performed research, analysis and provided recommendations for information systems and standard operation procedure improvements. • Assisted in training, developing and giving presentations for employees on behalf of the Human Resources Division. • Provided lists for hiring officials, supervisors and managers of highly qualified candidates based on testing and/or rating of applicants’ supplemental applications. • Processed personnel actions for vacancies, applicants who had accepted job offers or employees who had accepted promotions. • Maintained confidentiality of sensitive employee information according to Human Resources policy of the DC Courts. • Maintained quality assurance by screening employee eOPF files ensuring completeness and accuracy in FHR Navigator information system. (Received a Spot Award for performing this duty) Show less



The Philadelphia Inquirer

• United States
• Technology, Information and Internet
• 500 - 600 Employee

• Customer Service Representative

  • May 2008 - Aug 2008

  Greater Philadelphia Area • Provided assistance to customers who wanted to start or stop their newspaper service. • Updated subscription information into database. • Handled electronic financial transactions. • Resolved billing and other inquiries for customers.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Technician

  • May 2007 - Sep 2007

  Greater Philadelphia Area • Service Technician specializing in Installation & Repair of telephone and DSL lines • Installed and repaired telephone and internet services to residential and commercial customers in the Philadelphia area. • Conducted and assisted in large installation jobs (i.e. construction sites) • Received work assignments and trouble cases from designated employees or via laptop computer • Performed necessary work to connect, disconnect, test, repair and maintain various types of… Show more • Service Technician specializing in Installation & Repair of telephone and DSL lines • Installed and repaired telephone and internet services to residential and commercial customers in the Philadelphia area. • Conducted and assisted in large installation jobs (i.e. construction sites) • Received work assignments and trouble cases from designated employees or via laptop computer • Performed necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment. • Configured customers' computer and equipment. • Performed diagnostic tests on integrated circuit equipment to determine trouble. • Interpreted service orders and circuit diagrams. • Evaluated customer communication needs and promoting the sale of Company products and services, and referring customers to the appropriate office. • Communicated frequently with customers on matters dealing with service, planning, billing, and Company policy. Show less