Experience

Merck Inc. Philippines

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Feb 2020 - Present

  • Acts as Sales and Marketing Specialist for Merck’s Research Portfolio in Life Science, Laboratory Separation and Workflow Tools and Laboratory Classics as well as Instruments.• Prepare and deliver presentations that propose solutions offered by the company to Key Opinion Leaders in Research• Negotiates contracts and ensures proper delivery of products and services• Analyze the technical aspects of a customer’s product or service requirements• Provides technical expertise that enables distributors to fully understand customers’ needs and develop appropriate solutions• Conducts and develops marketing activities to promote key product innovations of the company. Show less

• Customer Excellence Support

  • May 2018 - Feb 2020

  • Coordinates customer’s orders for invoicing and delivery.• Acts as support to the Sales Management Team and Marketing Team.• Receives and purchase orders of the customers.• Checks available stocks and expiry dates in Sap.• Updates customers on the status of their orders.• Process purchase orders of the customers.• Updates pending order report and send to the sales management group • Coordinates with supply chain regarding status/availability/arrival of the imported items.• Coordinates with Logistics for the delivery of the items• Disseminates information/new regulations to the customers• Provides letter of explanation to the customers• Coordinates with Credit and collection for the blocked accounts• Effects /process credit notes. Show less



Alphabet Soup Inc. under Unilab Inc.

• Mandaluyong

• Promotions and Merchandising Planner

  • Jun 2017 - Dec 2017

  • Prepared Trade Implementing Memo (TIM) based from Trade Program Brief (TPB) submitted by the Channel Developer; • Worked hand in hand with Key Accounts Channel Developer regarding the promotions and merchandising activities for the month; • Align with Channel Lead and Developer for the final list of promos to be cascaded; • Follow up Trade Operations Program (TOP) requirements (FDA Permits, Sell-in Sample (Mock-ups), Materials Shipment Reports, etc.) from Brand Marketing; • Ensured that all requirements were met prior to cascade; • Prepared TIM of Marketing Trade Deals for the channel. • Prepared the PowerPoint Presentations for the TOP Cascade. • Cascaded/presented TOP Initiatives to Third Party Agency (TPA) Partners; providing all documents and presentations needed. • Oversees implementation to trade of the Promos cascaded via TPA Partners • Generated implementation reports with photos to be provided to Brand Marketing, Category Heads, Channel Leads and Channel Developers. • Answered questions/concerns from TPAs regarding implementation directions/instructions; bundling concern, manpower CE, etc. • Oversees shipment of materials to destination via courier partner • Provided comments on how to improve Promotions and Merchandising Process Show less



MediCard Philippines, Inc.

• Philippines
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Officer

  • Jul 2016 - Jun 2017

  • Received reimbursement checks, Annual Physical Exam results, PE-results, X-ray plates, transmittals and I.D. • Monitored and checked clinic supplies • Endorsement of additional dependent of employees for enrollment. • Released LOA and consultation to member. • Answering phone calls about their coverage. • Received reimbursement checks, Annual Physical Exam results, PE-results, X-ray plates, transmittals and I.D. • Monitored and checked clinic supplies • Endorsement of additional dependent of employees for enrollment. • Released LOA and consultation to member. • Answering phone calls about their coverage.



Asticom Technology Inc. under Globe Telecom

• Bonifacio, Global City

• Administrative Assistant

  • Nov 2015 - Jun 2016

  • Performed preliminary candidate search and report on viable locations for sites to ensure entitlements are possible and client does not waste time and money. • Reported all site acquisition activities on assigned sites. • Assisted in preparation and monitoring of individual site budgets and schedules. • Prepared lease document package for negotiation and finalized package with detailed account of negotiations and deal points for client. • Traveled to sites and work in client designated areas as required. Show less



PILIPINAS TELESERV INC.

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Shift Supervisor

  • Jul 2011 - Nov 2015

  As a Customer Service Supervisor, my responsibility is to ensure every member of my team deals with customers properly and with satisfaction.Provides coaching and good call handling.Supervise agents.

• Customer Service Representative

  • Oct 2009 - Jul 2011

  Mainly providing customer service assistant.Provides resolution for any customer’s complaints.Handles and resolves customer’s queries.Processing cancellation and refund request.Providing the benefits and information about the products.