Marvin Cabading
QA Trainer at ECE Consulting Group- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Global Call Center Education Program
CyberCity International School (CCIS) Pampanga
Experience
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ECE Consulting Group
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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QA Trainer
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Oct 2019 - Present
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Quality Assurance
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Jan 2014 - Present
Responsible in maximizing individual performance in the Team by providing product training; individual feedback and coaching based on the performance gaps observed during side by side and remote monitoring; providing real time support to answer technical questions and handle escalated calls when needed.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Telephone Banker
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Mar 2010 - Jul 2010
Responsible for providing account verification, opening a new checking accounts, Handles changes in the account information. Works as a phone banker Responsible for providing account verification, opening a new checking accounts, Handles changes in the account information. Works as a phone banker
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ePerformax Contact Centers & BPO
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Philippines
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Marketing Specialist
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Jan 2006 - Jan 2010
Responsible for updating business information for the Business Information Department. Doing outbound calls and reaching small businesses in the United States. Responsible for updating business information for the Business Information Department. Doing outbound calls and reaching small businesses in the United States.
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Education
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1999 - 2002
Saint Louis College
BS Commerce, Major in Finance, Banking and Financial Support Services -
1998 - 2002
Saint Louis College -City of San Fernando
BS in Commerce, Banking and Finance
Community
