Experience

StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior Security Specialist

  • Aug 2019 - Present

  • Perform information communications security threats, gap and impact assessments on IT application and infrastructure systems against industrial recommendations and best practices.• Manage and investigate information communications security incidents and enhance incident response plan.• Project manage internal information communication teams, designated vendors and infocomm contracts to ensure successful delivery of the project.• Ensure end-point security compliance against requirements for patching, anti-virus and other protections devices.• Deploy and management of security infrastructure devices such as Firewall, APT, IDPS, NIPS, SIEM and other security devices.• Lead regulatory/audit reviews and BCP.• Coordinate with internal information communications departments and communicate security related concepts to both technical and non-technical staff.• Participate in the design, deployment, management and enhancement of the infrastructure system.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Consultant III

  • Sep 2017 - Aug 2019

  • Operations Lead: - Responsible for the operational success of Endpoint Security Engineering team that performs security events monitoring and incidents identification on a 24x7 Global Data Center environment. - Acts as an escalation and single-point-of-contact for Global Operations team and support for technical issues. - Responsible for handling escalations from assigned accounts on a 24x7 basis. This includes coordinating all aspects needed for system upgrades, updates, deployments, new solutions, and follow up on action items needing attention. - Leads preparation of reports (weekly and monthly) delivered to Account’s Major Stakeholders. - Provides management oversight for the identification, analysis, and mitigation of security or product incidents of apparent security breaches. - Ensures SLA deliverables are completed and submitted on time and in accordance with contract’s agreed specifications. - Point of entry for all Operations Training and Knowledge Transfer requirements. • Infrastructure & Project Lead: - Ensures the overall functionality of the security suite based application (Symantec Endpoint Protection Manager). Responsible for ensuring that the system server, application consoles, and functionalities are running properly (mitigating performance and other technical issues). - Coordinate and deploys change for version releases of software in coordination with Operations team, Project Manager, and Account’s Major Stakeholders. - Provides technical support to administration of ongoing account projects and portfolios.



Trend Micro Philippines

• Project Manager

  • Jan 2013 - Sep 2017

  Leads in developing a Beta Project plan and its implementation for a smooth execution and evaluation of Beta products. Coordinated with Beta Engineering and Research & Development Team in verifying Beta test results, technical issues and other feedback in well-organized regular meetings. Verified & approved the overall content of the beta package (beta build, readme, test scripts, other documents). Managed feedback during the whole beta duration and guarantees the company’s commitment to produce high quality Trend Micro Anti-malware products.

• Senior Technical Specialist

  • Sep 2008 - Jan 2013

  Assisted Research and Development Team during the beta phase of a product or engine. Tested beta builds, receives and process product issues, and maintained a regular contact with the beta testers throughout the case resolution process. Managed and maintained a Beta lab network and server infrastructure.

• Technical Account Manager

  • Jul 2005 - Sep 2008

  Managed and maintained the Trend Micro’s Monitoring Operation Center (MOC) server to client infrastructure. Administered 7 HP servers (HP ProLiant DL360 & DL380) and cluster servers. Handled Trend Micro product's design issue, reliability or performance issue, functionality bug, and reports to Software Engineering Group. Created a Malware Security Analysis Report (MSAR) that provides managed companies a summary of malware activities (i.e. infections, detections, security violations, virus entry points) and preventive solutions to mitigate these threats. Created and updated operation process documents.

• Technical Service Engineer

  • Sep 2004 - Jun 2005

  Handled issues of Trend Micro Anti-malware products deployed at Gateway servers, Email and Groupware servers, Desktop, and File servers. Provided recommendation and performs troubleshooting on Microsoft Windows 2003/2000 server Operating Systems, Microsoft Exchange, and Microsoft SQL to Asia Pacific Premium and Enterprise customers. Created technical solutions and knowledge base documents for external customer use.

• Technical Support Engineer

  • Jun 2004 - Sep 2004

  Provided technical support for Enterprise customers using Trend Micro Anti-malware products. Workload includes application of service pack, hotfix, product upgrade, and provides troubleshooting on Anti-Malware products.