Customer Success Manager

• Aug 2023 - Present

- First & second level support - Analysis of specific requirements of new customers - Performing onboardings - setup and configuration of new customers - Customer support in written form and by phone - Training at customer site or online - Documentation and know-how management - Account management - First & second level support - Analysis of specific requirements of new customers - Performing onboardings - setup and configuration of new customers - Customer support in written form and by phone - Training at customer site or online - Documentation and know-how management - Account management

Training Manager

• May 2022 - Jul 2023

TRAINER ON BOARD THE AIDA SHIPS - Supporting the crew on the way to perfect service as well as training and developing their host qualities on board - Creative & independent development of own concepts - Realization of language, soft skill and online training - Organization and implementation of the diverse training courses as well as education controlling for the sustainable development of the international crew - Communicating the service concept and motivating the crew with my own know-how Show less

Bar Manager

• Jul 2015 - Jul 2023

Barkeeper and Site Construction

• Jul 2013 - Jul 2015

HR Manager

• Aug 2021 - Oct 2021

Responsibility for sustainable HR management and the smooth running of all operational and strategic HR processes - Contact person for all employee matters - Advisor to the management team on HR-related and labor law issues - Operational planning and implementation of HR strategies - Handling of administrative and organizational HR issues - Administration of HR systems and preparation of department-specific reports - Recruiting, payroll and cost accounting Responsibility for sustainable HR management and the smooth running of all operational and strategic HR processes - Contact person for all employee matters - Advisor to the management team on HR-related and labor law issues - Operational planning and implementation of HR strategies - Handling of administrative and organizational HR issues - Administration of HR systems and preparation of department-specific reports - Recruiting, payroll and cost accounting

Event & Staff Coordinator

• Nov 2019 - Aug 2021

- Personnel disposition and coordination on site for the Red Bull Arena and external events- Organization of the entire recruiting & on boarding process for the employee pool- Direct contact person for the employee pool- Administrative project planning and payroll

Team Leader & Outlet-Manager

• Dec 2013 - Nov 2019

Team leader and outlet manager at various events and trade fairs in Salzburg, Vienna, Kulm and Spielberg.- Preparation for accounting, logistics and payroll- staff trainings- Catering and service- Set up and dismantling

Event-Management

• Dec 2018 - Jul 2019

- Organization, planning and implementation of events of all kinds - Support of existing customers as well as acquisition of new customers - Support in the sale of premises for events, including conducting site inspections, preparing offers and drawing up contracts - Quality management of service partners and their integration into the customer organization - Data and statistics maintenance, service accounting and budget responsibility - Invoicing, as well as general administrative and organizational agendas Show less

Organzier

• Oct 2016 - Jun 2019

Project and Process Manager

• Nov 2017 - Dec 2018

- Accompaniment and co-design of process optimizations in the company - Planning and implementation of projects (areas: marketing, digitalization, data protection, warehouse management) - Data maintenance, as well as accounting and invoicing - Correspondence and support of foreign customers - Accompaniment and co-design of process optimizations in the company - Planning and implementation of projects (areas: marketing, digitalization, data protection, warehouse management) - Data maintenance, as well as accounting and invoicing - Correspondence and support of foreign customers

Internship in the field of software engineering

• Jun 2015 - Aug 2016

- Network Planing - Translation of the German Software - Social-Media and Marketing - Network Planing - Translation of the German Software - Social-Media and Marketing

Internship in the field of Market Research

• Jun 2015 - Sep 2015

Market Research for the local newspaper "Salzburger Nachrichten" Tasks: Marketing Research, Hotline Desk, Interviews, Surveys, Analysis Market Research for the local newspaper "Salzburger Nachrichten" Tasks: Marketing Research, Hotline Desk, Interviews, Surveys, Analysis

Staff in the field of Eventcatering

• Jul 2013 - Jul 2015

Bartender and later also Bar/Outlet Manager at various events in and around Salzburg, as well as their set-up and dismantling. (among others Electric Love Festival) Events: - Electric Love Festival (each year) - AUQA Dance 2015 - Rider's Party Mevisto Amadeus Horse Indoors 2014 - Flight Club Set-Up & Opening - Club Circus 2013 Bartender and later also Bar/Outlet Manager at various events in and around Salzburg, as well as their set-up and dismantling. (among others Electric Love Festival) Events: - Electric Love Festival (each year) - AUQA Dance 2015 - Rider's Party Mevisto Amadeus Horse Indoors 2014 - Flight Club Set-Up & Opening - Club Circus 2013

Cashier / Kitchen Assistant

• Mar 2011 - Jan 2014

Internship in the field of Electrical Engineering

• Mar 2011 - Mar 2011

Electrical Engineering - Installation Engineering & Operation Technology Electrical Engineering - Installation Engineering & Operation Technology