Experience

Kleinberg, Kaplan, Wolff & Cohen, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• IT Support Specialist

  • May 2022 - Present



Curtis, Mallet-Prevost, Colt & Mosle LLP

• United States
• Law Practice
• 300 - 400 Employee

• Desktop Analyst

  • Apr 2017 - May 2022



Marcum LLP

• United States
• Accounting
• 700 & Above Employee

• Service Support Technician II

  • May 2012 - Dec 2016

  • Regional and international, local and remote Level II support via ITSM service desk system. • Machine imaging, upgrades, servicing, deployment. • Primary support contact for New York City and Chinese offices. • Mergers and acquisitions: Assisted in integrating nearly a dozen new offices, traveled when necessary. • Provide preparatory and on site support for industry events such as annual Marcum MicroCap Conference. • Active Directory, Microsoft Exchange Server, SCCM, Symantec Endpoint Protection, McAfee EPO familiarity. • Training and directing new service support staff. Also conducting new staff IT training. • Specialized application support: ProFX Engagement, PPC SMART, GoFileRoom, GoSystem Tax, Quickbooks. • Enterprise copy/scanner support (RICOH). • Networking support: Port activation, TCP/IP, LAN/WAN troubleshooting, cable routing and tracing. • Assist in VoIP setups. ActiveSync and Airwatch MDM solution setups for mobile. • Video conference and staff training support usually through WebEx and Learnlive. • Manage supplies, inventory, and communicate with vendors. Show less



Edelman

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• PC Specialist

  • Mar 2010 - May 2012

  • Local, regional, and international troubleshooting and support through ticketing system. • Blackberry support: service authorization, BES, ESN swaps, enterprise activation, troubleshooting. • Altiris Deployment Solution experience: CRS backups, DS imaging and job calls. • Familiarity with EMC Avamar backup and recovery software. • Remote Desktop support through PCAnywhere, Windows RDP, or Altiris Carbon Copy. • Office 2003/2007/2010/2011 support, including Outlook and Exchange. • Video Conferencing (Livemeeting, Polycom, Skype, WebEx). • Mac support: printer setup, software installs, Outlook, PGP encryption. Show less



Cornerstone Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Senior F.A.R.M. Representative

  • 2005 - Oct 2010

  Senior F.A.R.M. (Field Activation Research and Marketing) Representative AUGUST 2005 – FEBRUARY 2010 • Execute successful direct marketing campaigns for media, major and indie record labels, and lifestyle brands. • Represent major clients at CMJ, SXSW, Bonnaroo, Voodoo Festival, Rothbury, and Outside Lands. • Pinpoint and educate tastemakers on key talking points. • Assist Events Manager with pre-production and breakdown of events. • Document through pictures and wrap-up reports using a unique online reporting application. Intern for Digital Project Managers AUGUST 2008 – DECEMBER 2008 • Assist in implementing viral marketing plans for music, technology, and creative clients. • Write and edit media alerts to be included in mass mailings. • Create brand profiles on social networks. Brand Ambassador for Kan-Pak’s Cool Java Beverages SUMMER 2006 - FALL 2007 • Helped organize year-long marketing campaign for major blue chip client in urban market. Show less



Stony Brook University

• United States
• Higher Education
• 700 & Above Employee

• Lead Operations Assistant

  • Feb 2003 - May 2006