Experience

Hach

• United States
• Environmental Services
• 700 & Above Employee

• Commercial Learning Operations Specialist

  • Apr 2004 - Present

  - Drives business and marketing intiatives of the Hach Technical Training Center. - Develops partnerships with customers, state regulatory agencies and the direct salesforce to increase awareness for water & wastewater training programs across the US - Develops and implements key marketing deliverables for the training program - Submits water analysis classes for continuing education units - Creates and maintains regional training reports including class attendance, training revenue and expenses, and post training sales Show less



Danaher - Hach Company

• Loveland, Colorado

• Customer Contact & Order Management Instructor

  • Apr 2002 - Apr 2004

  - Responsible for providing accurate and prompt training and guidance in the areas of JBA Order Management System, product, soft skills, call monitoring and sales training. - Ensure all associates are well trained to provide exceptional customer service to ultimately retain customer satisfaction and increase sales - Responsible for providing accurate and prompt training and guidance in the areas of JBA Order Management System, product, soft skills, call monitoring and sales training. - Ensure all associates are well trained to provide exceptional customer service to ultimately retain customer satisfaction and increase sales



Agilent Technologies/Hewlett-Packard

• Fort Collins, Colorado

• Outbound Marketing Specialist

  • 1973 - 2002

  - (Agilent) Assisted in developing, introducing and establishing Firehunter as the leading internet service management solution worldwide. - (Hewlett-Packard) Assisted in developing Outbound Marketing Programs inicluding product launches, implementation of marketing deliverables, trade show coordination and internal communication programs. - (Agilent) Assisted in developing, introducing and establishing Firehunter as the leading internet service management solution worldwide. - (Hewlett-Packard) Assisted in developing Outbound Marketing Programs inicluding product launches, implementation of marketing deliverables, trade show coordination and internal communication programs.