Experience

Residence Inn

• Hospitality
• 700 & Above Employee

• Task Force Supervisor

  • Oct 2023 - Present



Wenzell & Fisher Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Task Force

  • Jul 2022 - Present

  United States ▪ Provide support to a number of areas at the property including: Front Office, Sales, Housekeeping, Engineering/Maintenance, and F&B. ▪ Focus on routine operational tasks and supervising others in their operational assignments.



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Task Force AGM

  • May 2023 - Oct 2023

  ▪ Supervised, managed hotel departments, onboarding/training new hires, and oversee hotel operations as directed. •Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. •Managed financial components of operations. •Assisted GM in day-to-day operations of the hotel.



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Task Force AGM/OPS

  • Mar 2023 - Jun 2023

  ▪ M3 (rolling the day, AP). ▪ Hotel Effectiveness ( GM/regional check-in, forecast, schedule, night audit entry). ▪ Weekly status report, revenue meeting and AR recap. ▪ Ordering (iBuy) ▪ Training and implementing (PEP) the new system for Hilton.



TownePlace Suites by Marriott

• Hospitality
• 300 - 400 Employee

• Task Force Manager

  • Jan 2023 - Feb 2023

  ▪ Trained guest agents on FOSSE, GXP, and the Marriott's LEARN model. ▪ Directly supervises all front office personnel and ensures proper completion of all front office duties. ▪ Maintained a professional working relationship and promote open lines of communication with managers, employees, and other departments.



Fairfield by Marriott

• Hospitality
• 300 - 400 Employee

• Task Force Manager

  • Dec 2022 - Dec 2022

  ▪ Trained and cross trained, accordance with the Marriott standards. ▪ Managed staff and procedures efficiently as it pertains to the Front Office. ▪ Assisted front desk with guest check-ins and departures.



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Task Force Manager

  • Oct 2022 - Dec 2022

  ▪ Managed and monitored activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.



Residence Inn

• Hospitality
• 700 & Above Employee

• Task Force

  • Jul 2022 - Sep 2022

  ▪ Ensure guest satisfaction and the efficient operation of the hotel; and that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees. ▪ Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Guest Services Specialist

  • Nov 2021 - Jul 2022

  ▪ Anticipated guests’ needs, respond promptly, and acknowledge all guests in a timely manner. ▪ Provided attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. ▪ Cross-trained and learned Food / Beverage operations to fill in as needed.