Experience

Aptem

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Jul 2021 - Present

  Aptem is an end to end software solution that supports the delivery of complex, regulated skills and employability programmes. I approach product discovery with a curious mindset, eager to test my assumptions and uncover unknown problems that will add real value to our customers. Collaborating closely with our UX designers, I respect and value their expertise, while also being comfortable respectfully debating UX principles to ensure we meet our customers' needs. In my role as a product owner, I prioritize open communication, encouraging all team members to contribute and ask questions during agile ceremonies. Working with my team is a true highlight of my day, as I love to see them grow in confidence and challenge themselves. Through my experience working with multiple scrum teams and building trusting relationships with each one, I have gained a deep understanding of the technical details and testing scenarios vital to creating a successful product. Whether it's leading on compliance and funding rule changes, or collaborating with internal stakeholders to understand new features and customer needs, I am constantly seeking feedback to ensure we reach product-market fit and deliver value to our customers. With experience in DevOps and tools like ProdPad and Jira, I am always seeking to improve our product development processes and stay up-to-date with the latest industry trends. Show less



Training Associates

• 1 - 100 Employee

• MIS Manager

  • May 2012 - Jul 2021

  As an MI Manager, I was responsible for maintaining all functions and settings in our MI system. I also integrated and rolled out new features, including an e-portfolio system for learners, employers, assessors, and IQAs, as well as a form capture application that improved the accuracy and timeliness of data input into our core system. Additionally, I submitted and validated our apprenticeship ILR, and I had excellent knowledge of built-in reporting facilities and adhoc reporting tools with the PICS MI system. I used our MI system to ensure that the predicted funding claim matched the actual claim, which helped to ensure accurate budgeting and forecasting. Finally, I prepared the ILR, additional data files, and audit paperwork to claim apprenticeship and AEB devolved funding. Throughout my work as an MI Manager, I conducted data analysis to support the business, which helped inform decision-making and drive results. Show less

• Delivery Manager (Hampshire)

  • Aug 2011 - Apr 2012

  I oversaw a geographically dispersed team of tutors, ensuring high-quality delivery of training to students. Using data analysis, I produced reports on staff performance against KPIs and success rates, driving data-driven decision making and continuous improvement. I collaborated with Work Programme partners to align goals and deliver training programs. I also developed and refined processes for staff performance management, training and development, and reporting.

• Delivery Manager (Skills for Life )

  • Feb 2010 - Jul 2011

  Managed delivery and budgets across two centers while ensuring effective communication with Job Center partners.

• Skills for Life Outreach Coordinator

  • Oct 2008 - Jan 2010

  Managed and developed relationships with external clients, including NHS and colleges, to expand outreach programs. Oversaw a team of outreach staff, monitoring their workload and ensuring timely completions. Coordinated program delivery across multiple partner sites.

• Senior Tutor

  • May 2006 - Sep 2008

  Provided support to adult learners in literacy, numeracy, and basic IT courses, while ensuring smooth centre operations through effective problem-solving.



Access Creative College

• United Kingdom
• Education
• 200 - 300 Employee

• MI Manager

  • Feb 2020 - Jun 2021

  As an MI manager, I was responsible for coordinating and delivering training on Aptem features to assessors, IQAs, trainers, and others, supporting employers with their digital apprenticeship accounts, carrying out compliance checks on apprenticeships, and serving as the primary point of contact for any funding rules questions. As an MI manager, I was responsible for coordinating and delivering training on Aptem features to assessors, IQAs, trainers, and others, supporting employers with their digital apprenticeship accounts, carrying out compliance checks on apprenticeships, and serving as the primary point of contact for any funding rules questions.



National College Creative Industries Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• MI Manager

  • Nov 2018 - Jan 2020

  Implemented the college's structures and curriculum in EBS (Tribal), engaged employers to rectify historical funding issues through DAS accounts, and submitted ILRs and returns to claim various funding programs. Implemented the college's structures and curriculum in EBS (Tribal), engaged employers to rectify historical funding issues through DAS accounts, and submitted ILRs and returns to claim various funding programs.