Experience

RedSeed

• New Zealand
• E-Learning Providers
• 1 - 100 Employee

• Account Management & New Business - National Accounts

  • Aug 2023 - Present

  Australia



PHMG

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Head Of Client Support - Australia, New Zealand, Singapore

  • Feb 2022 - May 2023

  Melbourne, Victoria, Australia As the Head of Client Support with PHMG here in Australia, my role supports our UK based account management team in the effective growth and retention of our national customer base. Everyday, we are looking for ways to further improve our clients PHMG journey and increase the value in our partnership. Key Tasks: Developing and executing a comprehensive business strategy to meet client retention targets Cultivating positive relationships with clients through frequent communication… Show more As the Head of Client Support with PHMG here in Australia, my role supports our UK based account management team in the effective growth and retention of our national customer base. Everyday, we are looking for ways to further improve our clients PHMG journey and increase the value in our partnership. Key Tasks: Developing and executing a comprehensive business strategy to meet client retention targets Cultivating positive relationships with clients through frequent communication via telephone, video conferencing, email, and in-person meetings Working closely with Client Support Managers to identify client needs and deliver effective solutions that align with our product suite Continuously improving product knowledge to maximise effectiveness in retaining clients and identifying opportunities for upselling additional products and services Identifying potential issues and implementing proactive measures to prevent cancellations and coordinate contract renewals "We count some big-name brands amongst our ranks, and lots of smaller ones too. Because we’re obsessed with audio, and believe every business can harness its power to forge deeper connections with their customers at every point across their relationship." Show less



Opal

• Australia
• Packaging and Containers Manufacturing
• 500 - 600 Employee

• B2B Account Manager

  • Jul 2021 - Feb 2022

  Melbourne, Victoria, Australia - Account management focusing on retention and growth with in a base in a highly competitive industry - Specialty packaging - Manage key relationships will bulk resellers to SME - Full control of margin setting



Officeworks

• Australia
• Retail
• 700 & Above Employee

• B2B National Account Manager & New Business

  • Feb 2020 - Jul 2021

  Melbourne, Australia B2B National Account Manager with a focus on growing new business Targeted businesses mainly in the Melbourne CBD, Docklands & Southbank Targeted a variety businesses - small business all the way to large multi state and multi national accounts Used a variety of approaches ie cold calling, referrals, targeting under performing existing accounts Dealt with various stake holders - C suite, procurement, reception, office managers, business owners etc Key focus on category expansion… Show more B2B National Account Manager with a focus on growing new business Targeted businesses mainly in the Melbourne CBD, Docklands & Southbank Targeted a variety businesses - small business all the way to large multi state and multi national accounts Used a variety of approaches ie cold calling, referrals, targeting under performing existing accounts Dealt with various stake holders - C suite, procurement, reception, office managers, business owners etc Key focus on category expansion in existing accounts PERFORMANCE 2019 - 2020 result #3 in VIC/SA/TAS Show less



Nestlé Nespresso SA

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• B2B National Account Manager & New Business ( Melbourne CBD & Tasmania)

  • Jun 2019 - Feb 2020

  Melbourne, Australia With a background in high value sales and customer service, joining the Nespresso team as an Account Manager has been an awesome step in my career. At Nespresso, my aim is to deliver exceptional experiences for our customers through premium sustainably sourced coffee and unmatched customer service. I love the face time with my customers plus the passion they have for Nespresso is incredibly infectious. Nespresso is committed to producing a responsibly sourced coffee. We work… Show more With a background in high value sales and customer service, joining the Nespresso team as an Account Manager has been an awesome step in my career. At Nespresso, my aim is to deliver exceptional experiences for our customers through premium sustainably sourced coffee and unmatched customer service. I love the face time with my customers plus the passion they have for Nespresso is incredibly infectious. Nespresso is committed to producing a responsibly sourced coffee. We work hand in hand with coffee farmers around the world to ensure they sustainably farm their coffee and maximise the returns from their product. This ensures their local environment is not impacted through farming and that they maximise their financial returns. I love the innovation that exists within this company. Nespresso is hugely committed to not just their customers through our coffees and machines but also in their sustainability goals. Our used capsules can be completely recycled and this is a free service for our business customers plus we are constantly developing new ways to reduce our carbon footprint. Working through long-term partnerships is key to making a real impact on the environment and society. Some of these partnerships are with the Rainforest Alliance, Fair Labor Association, Fairtrade International, Fairtrade USA, Technoserve, Pur Project and Federcion Nacional De Cafeterios. If you’d like to find out more about how Nespresso could benefit your business, please feel free to email me on martin.joughin@nespresso.com or call me on 0429 797 153.

• B2B National Account Manager & New Business ( Melbourne South East )

  • May 2016 - Jun 2019

  Melbourne, Australia



Biggin & Scott Corporate

• Australia
• Real Estate
• 1 - 100 Employee

• Business Development & Leasing Manager

  • Sep 2011 - May 2016

  305 High Street, Prahran  Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients  Sourcing new business using a combination of cold calling (25%), database contact and follow up (40%) and referral business from existing clients (35%)  Acting as a primary contact in relation to our property management services; providing information on management fees + property management… Show more  Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients  Sourcing new business using a combination of cold calling (25%), database contact and follow up (40%) and referral business from existing clients (35%)  Acting as a primary contact in relation to our property management services; providing information on management fees + property management services; achieved a lead to conversion rate of 80%  Liaising with new owners regarding the rental market & achieving realistic values and tenants  Full responsibility for negotiating contracts & fees with new clients  Managed and controlled all social media accounts including Instagram & Facebook  Managed and controlled all marketing via www.realestate.com.au and www.domain.com.au  Coordinate all customer led marketing (incl. design & creation)  Management Authority sign ups  Preparation of all reports for leasing stats & property management for staff meetings  Forecasting and tracking results; ensuring agreed upon targets are met Show less



Ray White

• Australia
• Real Estate
• 700 & Above Employee

• Business Development Manager

  • Jun 2010 - Sep 2011

  Ascot Vale Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients  Acting as a primary contact in relation to our property management services; providing information on management fees and property management services  Actively cultivating fresh leads and new managements via multiple platforms including telephone, database marketing, internet marketing and social… Show more Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients  Acting as a primary contact in relation to our property management services; providing information on management fees and property management services  Actively cultivating fresh leads and new managements via multiple platforms including telephone, database marketing, internet marketing and social media management + engagement  Management Authority sign ups  Ensuring lease agreements are followed through with accurately and following up with clients  Preparation of all reports for leasing stats & property management for staff meetings  Forecasting and tracking results; ensuring agreed upon targets are met  Attended Ray White Corporate sales training (8 x 1-day Sessions) focusing on phone scripts and database management & categories  Liaising with new owners regarding the rental market & achieving realistic values and tenants Show less



Four Seasons Liquor

• Key Account Manager

  • Jan 2008 - Jun 2010

  Moorabbin Acting as a primary point of contact and building long-term relationships with customers  Responsible for managing the key accounts in Prahran, Melbourne CBD, Windsor and St Kilda  Responsible for selling products based on brand credentials rather than price (i.e. Heineken, Asahi, Belvedere, Patron, Ketel One etc)  Develop a trusted advisory relationship with key accounts and customer stakeholders  Ensured the timely & successful delivery of our solutions according to customer… Show more Acting as a primary point of contact and building long-term relationships with customers  Responsible for managing the key accounts in Prahran, Melbourne CBD, Windsor and St Kilda  Responsible for selling products based on brand credentials rather than price (i.e. Heineken, Asahi, Belvedere, Patron, Ketel One etc)  Develop a trusted advisory relationship with key accounts and customer stakeholders  Ensured the timely & successful delivery of our solutions according to customer needs + objectives  Forecasting and tracking key account metrics; regularly exceeded sales targets by approx. 15%  Keeping current clients satisfied and delivering exceptional client service; maximising revenue per client via product referrals and expanding existing client reach  Maintaining brand reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to client relationships  Monitor and analyse customer’s usage of our product range Show less