Experience

Janra Enterprises Inc
• United States
• Retail
• 1 - 100 Employee
• Retail Specialist

  • Jun 2017 - Present

Alt Nails
• United States
• Individual and Family Services
• Nail Tech

  • Jan 1993 - Present

Round Table Pizza
• Restaurants
• 700 & Above Employee
• Assistant Manager

  • Dec 2020 - Jul 2022

AIMS Power
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Customer Care Professional

  • Sep 2019 - Nov 2020


GreatCall

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Caring Service Agent

  • Jul 2017 - Sep 2019

  Respond to a high volume (approximately 50-100 per day) of inbound customer calls providing support in the areas of billing and usage inquiries, service plan changes, retention, and reinforcing the value of services by identifying and proposing additional products

• Commercial Care Advisor

  • Jun 2017 - Sep 2019



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2016 - Jun 2017

  Manage high volume calls. Verify Accounts. Mentoring new employees. Assisting in both Spanish and English speaking customers that have missing redemptions. Handle Spanish supervisor escalation calls. Conflict resolution. Loyalty & Rewards program specialist. Provide clients status communication and reporting as required. Open and manage cases pertaining to high value clients. Manage high volume calls. Verify Accounts. Mentoring new employees. Assisting in both Spanish and English speaking customers that have missing redemptions. Handle Spanish supervisor escalation calls. Conflict resolution. Loyalty & Rewards program specialist. Provide clients status communication and reporting as required. Open and manage cases pertaining to high value clients.



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Head of Housekeeping

  • Nov 2014 - Jun 2016

  Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Show less



Nothing Cleans like Reign, Cleaning Services

• Office and Domestic Cleaner

  • Mar 2011 - Oct 2014

  Cleaned Offices and Homes on a daily to weekly basis. On-call or scheduled. Also did gardening for certain clients. Cleaned Offices and Homes on a daily to weekly basis. On-call or scheduled. Also did gardening for certain clients.



West Corporation/AT&T

• United States

• Sales Service Representative

  • Jun 2010 - Mar 2011

  Inbound sales calls, establish new lines of service, adding lines to existing accounts, and sell device accessories, one on one with customer. Inbound sales calls, establish new lines of service, adding lines to existing accounts, and sell device accessories, one on one with customer.



EE Technologies, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• CBA/Solderer

  • Jul 2007 - Mar 2009

  Experienced technical professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Ability to adapt to new situations. A quick learner. I assembled circuit boards by soldering components, also program and test. Skills: Attention to detail, assembly, soldering Experienced technical professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Ability to adapt to new situations. A quick learner. I assembled circuit boards by soldering components, also program and test. Skills: Attention to detail, assembly, soldering



Wendy’s Old Fashioned Hamburgers

• United States
• Restaurants

• Shift Manager

  • Jun 2001 - Jul 2007

  Excellent listening, oral, written & communication skills. Comfortable in interacting with all levels of the public & organizations. Excellent problem solving & negotiating skills. Able to make decisions independently & quickly with minimal escalations Shift Manager, cashier, inventory, count drawers & record sales Skills: Account Management, Leadership, Inventory. Excellent listening, oral, written & communication skills. Comfortable in interacting with all levels of the public & organizations. Excellent problem solving & negotiating skills. Able to make decisions independently & quickly with minimal escalations Shift Manager, cashier, inventory, count drawers & record sales Skills: Account Management, Leadership, Inventory.