Experience

Norfolk Educational Services Ltd

• United Kingdom
• Education Management
• 1 - 100 Employee

• Deputy Director of Estates & Facilities

  • Jun 2018 - Present



Norfolk Educational Services Ltd

• Estates & Facilities Manager



Virgin Money

• United Kingdom
• Financial Services
• 700 & Above Employee

• Regional Facilities Manager

  • Jun 2008 - Nov 2016



Capital Home Loans & Insurance

• Financial Services

• Onsite Mortgage Underwriter

  • Sep 2007 - May 2008

  • £2 million lending mandate with authority to make exceptions and lend outside of policy. • Managed Relationship between CHL and The Money Centre, dealing with issues with products and individual cases, complaint resolution and incentives. • Responsible for managing the on-site trouble shooting service for CHL’s biggest client, The Money Centre. This also covers technical queries from consultants and case handlers at regional Money Centre offices. • Regularly attended functions with new clients, an important role representing CHL in first meetings. Professional Accomplishments: • Built key relationships to ensure continued business revenue for CHL. • Expanded skill-set from purely residential lending to include buy-to-let lending which included Limited co. applications. Deal with complex cases on day to day basis where rental cover, house in multiple occupancy, director’s guarantees and tenure type provide additional challenges to residential lending. Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Credit Underwriter

  • Mar 2003 - Sep 2007

  • Experienced residential mortgage lender dealing with new business and further advances, as well as equity release cases - £0.5 million lending authority. Professional Accomplishments: • Managed relationships with credit team and introducers as well as relationship between One Account and Fraud Investigation team to identify weakness and find continuous improvement for processes. • Specialist task of co-ordinating fraud checks for duplicate applications across the mortgage market where I successfully reduced fraud on new cases. • Devised training programme for Mortgage Operations in Birmingham as well as implementing a new fraud process. Show less