Experience

Sterling Forever

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Fulfillment Associate

  • Aug 2021 - Present



ConnectiveRx

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Care Associate

  • Jan 2019 - Aug 2019

  The Customer Care Associate, under the direction of the supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement. Essential Functions: Providing high touch 'white glove' health care case management services to our patients on behalf of our clients' copay assistance programs. Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Extreme focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues. Provides input and feedback to Quality Management and Training as subject matter experts to improve processes, procedures and training. Perform other duties as required. Show less



Quidsi Inc., a subsidiary of Amazon

• United States
• Retail
• 1 - 100 Employee

• • Oct 2015 - Jun 2017

  Code and deploy marketing email to existing customer baseAssist in planning and designing marketing emailAssist in reviewing and proofreading marketing email for content, subject line, and preheaderAssist in reviewing and proofreading creative content in marketing emailUpdate customer facing webpage on a weekly basisVarious additional duties as necessary

• • Jan 2013 - Oct 2015

  Resolve 12-15 customer calls/emails per hour related to products offered on website Investigate and resolve account-specific issues related to order shipments Assist in the development of department methods and procedures Process customer orders by phone Communicate website issues to IT team as necessary for quick resolution Report all product and service-related trends to the Customer Care Manager Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary Assist in the fulfillment of periodic marketing promotions Other general administrative duties (e.g., filing, data entry, etc.) as assigned Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Team Member

  • Feb 2012 - Jan 2013

  As a team member at Whole Foods I have worked in various departments of the store providing customer service, maintaining departmental integrity, cross-training to provide further assistance, and various other duties and tasks. As a team member at Whole Foods I have worked in various departments of the store providing customer service, maintaining departmental integrity, cross-training to provide further assistance, and various other duties and tasks.



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Maintenance Mechanic

  • Jul 2009 - Jan 2012

  Mail Processing Equipment As a Maintenance Mechanic I worked the overnight shift, including weekends and holidays, and helped to keep the mail flowing at an expected rate by monitoring, maintaining, and repairing various types of mail processing machines. Responsibilities included, but were not limited to, routine maintenance of large machinery designed to sort mail at a high speed with high volume; repairing machinery; and assisting in various building maintenance tasks. Mail Processing Equipment As a Maintenance Mechanic I worked the overnight shift, including weekends and holidays, and helped to keep the mail flowing at an expected rate by monitoring, maintaining, and repairing various types of mail processing machines. Responsibilities included, but were not limited to, routine maintenance of large machinery designed to sort mail at a high speed with high volume; repairing machinery; and assisting in various building maintenance tasks.



ECI / Intercall

• Helpdesk Analyst

  • Dec 2006 - Dec 2008

  As a Helpdesk Analyst I fielded incoming requests via phone and email, entered the requests in the tracking system, and assigned tasks to the appropriate teams. Responsibilities included, but were not limited to, using and maintaining the request tracking system; new user account creation; tier 1 assistance with program installations, upgrades, and uninstallations; routine maintenance of copiers, fax machines, and printers; reimaging desktop PCs; assisting the PBX team with special projects; and assisting internal users with general issues. Show less



Covermark Cosmetics

• Shipping Manager

  • Sep 2004 - Nov 2006

  As the Shipping Manager I dealt with UPS and the USPS regarding small parcel shipping. Responsibilities included, but were not limited to, order entry; picking and packing direct and retail orders; shipping parcels domestically and internationally using the USPS and UPS primarily; and other various office duties. As the Shipping Manager I dealt with UPS and the USPS regarding small parcel shipping. Responsibilities included, but were not limited to, order entry; picking and packing direct and retail orders; shipping parcels domestically and internationally using the USPS and UPS primarily; and other various office duties.