Restaurant Manager

• Jun 2022 - Present

Team Lead

• Jan 2022 - May 2022

• Lead, Coach, mentor, and motivate a team of 15 – 17 Advocates to perform at the highest level. • Partner with Training Team, Quality Assurance, and Mangers to ensure Advocates are performing to their highest potential. • Promote an environment that fosters and ensures all specialists meet or exceed all Carvana standards. • Critical thinking to solve problems. • Actively looking for ways to improve the overall customer and team member experience. • Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals. • Proactively communicating with leadership regarding business performance. Show less

General Manager

• Dec 2020 - Jan 2022

• Manages and motivates the café team • Trains new employees and provides ongoing training for all staff • Coordinates the café schedule, covering different shifts if necessary • Serves as the lead customer service contact for customers including: Answering questions, welcoming, and other communications • Acts as a liaison between the café and all other departments, communicating relevant information to the café staff as needed • Establishes, monitors and analyzes the café budget • Meets café financial objectives by preparing strategic and annual forecasts and budgets. • Establishing and monitoring financial controls and developing and implementing strategies to increase average meal checks. • Develops, and implements café policies and procedures • Manages vendors and maintains inventory • Responsible for keeping café areas clean, neat and orderly • Orders any supplies needed for the café • Conducts departmental meeting Show less

Assistant Food and Beverage Diretor

• Jul 2019 - Dec 2020

• Manage all food and beverage and day-to-day operations within budgeted guidelines and highest standards. • Identify customers’ needs and respond proactively to all of their concerns. • Planned, staffed and executed all private events and weddings • Design exceptional menus, purchase goods and continuously make necessary improvements. • Ensure the security and proper storage of food and beverage products, inventory and equipment and replenish supplies in a timely and efficient manner while minimizing waste. • Lead food and beverage team by attracting, recruiting, training and appraising talented personnel. • Optimize profits by controlling food, beverage and labor cost. • Successfully manage and mentor 25 staff from various background and ethnicity on a day to day basis. • Provide assistance to General Manager in all facets of daily operation, acting as manger on duty in the absence of the General Manager. Show less

Food and Beverage Manager

• May 2017 - Jul 2019

• Oversee the operations of the restaurant, in room dining, and/or other Food and Beverage outlets during shift to maintain smooth operations and guest satisfaction. • Supervises, trains, and coaches Bartenders, Servers, Server Assistants, and In Room Dining Attendants. Assists team members during busy periods. • Provides recommendations for team member recognition, performance evaluation, and discipline. • Assists in creating and implementing hotel and franchise programs and promotional events. • Ensures compliance with federal, state, and local regulations, including OSHA and health department regulations. • Conducts daily pre-shift meetings to discuss Food and Beverage related information, such as daily features. • Responds quickly to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction. • Notifies Food and Beverage Director of any incidents or conflicts that affect normal business operations or guest service. • Perform monthly liquor and supplies inventories. • Monitors sanitation of Food and Beverage outlets to ensure compliance with regulations. Show less

Food and Beverage Manager

• Apr 2016 - Jan 2017

• Mange the Restaurant, Bar, Banquets, In Room Dining, Starbucks, M.O.D • Create new menus. • Oversee install of new P.O.S • Create and administer new S.O.P. • Oversee the daily food and beverage service operations and ensure quality standards for foods. • Monitor inventory levels, bar equipment and other supplies as needed. • Oversee and ensure the cleanliness of the establishments in accordance with eh state and local regulations. • Recommend and administer food and beverage service procedures and service standards. • Schedule labor force and assign work for efficient use of equipment and personnel. • Ensure compliance by all food service personnel with Company and departmental rules, policies, and procedures. • Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships. • Work closely with the sales team to ensure banquets’ are executed smoothly and efficiently. Show less

Assistant Manager For Dine In

• Jan 2015 - Dec 2015

Oversee the daily food and beverage service operations and ensure quality standards for foods. Monitor inventory levels, bar equipment, and other supplies as needed. Ensure the cleanliness of the establishments in accordance with state and local regulations. Recommend and administer food and beverage service procedures and service standards. Resolve guest concerns and implement resolutions. Schedule labor force and assign work for efficient use of equipment and personnel. Ensure compliance by all food service personnel with Company and departmental rules, policies, and procedures. Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships. Perform other related duties as assigned. Show less

IN Room Dining Supervisor

• Apr 2012 - Jan 2015

Interview, select, train and supervise in room dining staff for the efficient operation of the outlet. Audit table set-up to ensure standards are being complied with. Visually monitor and take corrective actions to ensure food quality and service standards are met. Ensure stock levels are maintained by calculating inventory, ordering retrieving and stocking products. Investigate and resolve Problem Solution food quaility and service complains. Interview, select, train and supervise in room dining staff for the efficient operation of the outlet. Audit table set-up to ensure standards are being complied with. Visually monitor and take corrective actions to ensure food quality and service standards are met. Ensure stock levels are maintained by calculating inventory, ordering retrieving and stocking products. Investigate and resolve Problem Solution food quaility and service complains.

server

• Aug 2009 - Apr 2012

Lead Server – Responsibilities include opening and closing restaurant, as well as reaching sales goal’s, training new staff, and developing new clientele. Other duties included keeping and maintaining a clean working Environment, high guest satisfaction, an average score of 110% on secret Mystery shopper and handling all monetary transactions. Lead Server – Responsibilities include opening and closing restaurant, as well as reaching sales goal’s, training new staff, and developing new clientele. Other duties included keeping and maintaining a clean working Environment, high guest satisfaction, an average score of 110% on secret Mystery shopper and handling all monetary transactions.

Bartender/Manager

• Jan 2004 - Jan 2009

Manager/Bartender - I was responsible for the opening and closing of the Restaurant and bar, as well as reaching sales goal’s and developing new clientele. This included maintaining a clean working environment, with high guest satisfaction, And handling all monetary and nightly deposits transactions. Manager/Bartender - I was responsible for the opening and closing of the Restaurant and bar, as well as reaching sales goal’s and developing new clientele. This included maintaining a clean working environment, with high guest satisfaction, And handling all monetary and nightly deposits transactions.