Experience

ProgressBook by Software Answers, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Technical Support Analyst II

  • Oct 2013 - Present



Andrews Software Inc.

• Cleveland/Akron, Ohio Area

• Technical Support Specialist

  • Aug 2009 - Aug 2013

  Performed in a technical support capacity in order to assist existing as well as new clients navigate the various software applications of Andrews Software Inc. ASI develops and markets Document Management software solutions to commercial records centers and document shredding facilities. Performed in a technical support capacity in order to assist existing as well as new clients navigate the various software applications of Andrews Software Inc. ASI develops and markets Document Management software solutions to commercial records centers and document shredding facilities.



Cintas Document Management

• Cleveland/Akron, Ohio Area

• Account Manager

  • Jan 2005 - Jul 2009

  Managed the service and growth of business within a defined territory by developing relationships with assigned accounts that numbered over 250. Managed the service and growth of business within a defined territory by developing relationships with assigned accounts that numbered over 250.



Andrews Records Managemnt

• Cleveland/Akron, Ohio Area

• Customer Service Representative

  • Sep 1993 - Dec 2004

  Outside customer service to develop positive business relationships with existing clients in order to retain and grow business. Outside customer service to develop positive business relationships with existing clients in order to retain and grow business.