President

• Aug 1997 - Present

For more than two decades, INTERPROM has been on a mission to improve the service quality of our IT customers. The vision that motivates and sustains us is an IT industry in which IT professionals are educated and inspired to excel in servicing their IT customers in a sustained effort to elevate the business’ performance.In support of this mission we have traveled all over the world servicing more than 450 customers in every industry and of all sizes. Furthermore, we volunteered on IT industry associations, reviewed publications, presented at local, regional, national and international events, and published books, white papers, blogs and podcastsCollectively, we’re like-minded IT professionals who:- Have over 100 years of IT management experience among us, and more non-IT business experience beyond that- Have entrepreneurial start-up, mid-size company operation, as well as extensive Fortune 500 track records- Have run companies, not just IT departments- Have experience planning, architecting, and implementing entire IT programs, individual processes and services, and quality improvement programs- Have been actively involved in ITIL® since the early-90s, in COBIT® since the early 2000s, and in ISO/IEC 27001 and ISO/IEC 20000, ISO 31000 and ISO 22301 since 2005- All have ITIL®, COBIT®, ISO/IEC 27001, ISO/IEC 20000 and ISO 22301 certifications- Among us, hold almost every IT Service Management-related, Information Security Management-related, Business Continuity Management-related and IT Governance-related certification, plus some in other methodologies and practicesInterested in getting to know us even better? Follow the link below for more information or request a reference call with one of our satisfied customers!http://interpromusa.com/contact-us/

Knowledge Provision Council

• Jul 2017 - Present

Co-Lead Community of Interest Southwest USA

• Aug 2018 - Present

Board Member

• Jan 2013 - Present

The Arizona ITSM Professionals Association strives to build a community in Arizona of professionals and enthusiasts that share a passion for IT Service Management (ITSM).Our annual all-day Arizona ITSM Summit is our signature event. Throughout the year we organize meetings and use social media such as LinkedIn and Twitter to keep the ITSM momentum going in Arizona.The Arizona ITSM Professionals Association is a non-profit corporation with a strong passion for ITSM. We are committed to “spread the ITSM word” in Arizona to allow any IT service provider to benefit from ITSM best practices, frameworks, standards, tools, techniques, technologies and first and foremost real-world experiences.

President

• Jan 2007 - Feb 2018

ITSM Manager addresses a need in the IT Service Management landscape to interpret and apply global best-practices to the real-world requirement of successfully running IT as a business. Across geographies, market segments, and organizations of all sizes, there are oft-repeated questions, concerns, and stumbling blocks along the ITSM road. And while the best-practice frameworks are pertinent for and adaptable to any organization, every company's implementation is unique, driven by factors like its business and organizational model, corporate culture, level of senior-management commitment, and ITSM knowledge and available resources.Think of ITSM Manager as your ITSM eConsultantSM: insight provided à la carte, when you want it, without the cost of a consultant. Join us as we explore ITSM from inside the business, not the outside looking in.

LIG/SIG Officer

• 2004 - Feb 2015

Started the Houston LIG, re-launched the Arizona LIG and was the President for eight years, and started the ISO/IEC 20000 SIG and was been the President since its inception for nine years. Started the Houston LIG, re-launched the Arizona LIG and was the President for eight years, and started the ISO/IEC 20000 SIG and was been the President since its inception for nine years.

Vice President

• Feb 2010 - Dec 2013

The Accredited Training Companies Trade Association (ATCTA) served until December 2013 as the voice of our membership on quality standards for ITSM training, including advocating for transparency and accountability that directly impact our industry. We provide our members with valuable resources, research, peer-to-peer networking, and training and education tools to help their businesses thrive. It has folded since. The Accredited Training Companies Trade Association (ATCTA) served until December 2013 as the voice of our membership on quality standards for ITSM training, including advocating for transparency and accountability that directly impact our industry. We provide our members with valuable resources, research, peer-to-peer networking, and training and education tools to help their businesses thrive. It has folded since.

Director

• 1992 - 1997

Service Manager

• 1990 - 1992

IT Infrastructure Manager, New Product Development Manager IT Infrastructure Manager, New Product Development Manager

International Project Manager

• 1984 - 1990

Project Manager Global Information Services Architecture; Project Manager Service Support Project Manager Global Information Services Architecture; Project Manager Service Support

Project Manager

• 1980 - 1984

Service Management Systems Service Management Systems