Marketplace Technical Analyst

• Apr 2023 - Present

Data Analyst

• Mar 2022 - Dec 2022

• Determined relevance and accuracy of information and geodata by performing online research and referring to provided guidelines • Conducted research, gathered information from multiple sources and presented results • Identified issues, analyzed information and provided solutions to problems • Completed tasks in a web-based evaluation tool • Selected as the Top Performing Analyst in Hungary by continuously keeping accuracy over 90% • Determined relevance and accuracy of information and geodata by performing online research and referring to provided guidelines • Conducted research, gathered information from multiple sources and presented results • Identified issues, analyzed information and provided solutions to problems • Completed tasks in a web-based evaluation tool • Selected as the Top Performing Analyst in Hungary by continuously keeping accuracy over 90%

Customer Service Representative

• Mar 2022 - Dec 2022

• Provided B2C customer support to internal and external customers in the Salesforce ecosystem taking into account company policies and the EU’s data protection law • Investigated and resolved customer inquiries and complaints quickly using MS Dynamics NAV • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns • Tracked customer orders and documented return process of goods • Provided B2C customer support to internal and external customers in the Salesforce ecosystem taking into account company policies and the EU’s data protection law • Investigated and resolved customer inquiries and complaints quickly using MS Dynamics NAV • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns • Tracked customer orders and documented return process of goods

International Logistics Specialist

• Jul 2018 - Dec 2021

• Demonstrated leadership by proposing data collection and data analysis to improve company’s performance which resulted in 10% reduction in fuel spending • Effectively communicated business achievements by creating monthly reports/visualizations using Excel, PowerPoint and Tableau • Offered, planned and directed logistics solutions for customers’ merchandise • Ensured safe delivery of goods to customer locations within specific timeframes by coordinating employees schedule and picking out the most appropriate international route Show less