Martins Osimen
Data Analyst at Quantum Analytics NG- Claim this Profile
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Bio
Credentials
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Data Analytics Consulting Virtual Internship
KPMG USApr, 2023- Nov, 2024 -
Data Analytics and Visualization virtual experience
AccentureApr, 2023- Nov, 2024 -
Data Visualisation: Empowering Business with Effective Insights
Tata GroupApr, 2023- Nov, 2024 -
Data Analytics
UtivaJul, 2022- Nov, 2024 -
Project Management Professional (PMP)
Pan-African Training Institute, Rivers StateFeb, 2018- Nov, 2024 -
Risk Management
Pan-African Training Institute, Rivers StateFeb, 2018- Nov, 2024
Experience
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Quantum Analytics NG
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United Kingdom
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E-Learning Providers
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200 - 300 Employee
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Data Analyst
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Jun 2022 - Present
- Provided management with real-time insights into key performance areas that boosted sign-on and revenue by 40%. - Assisted in analyzing the behaviour pattern of client customer data using segmentation and cluster analysis, this improved their marketing campaigns by 55%. - Created a data warehouse using SQL Server Integration Services to store, organize and analyze large amounts of data. - Collaborated with 30+ data analysts, data scientists and project managers on several concurrent projects in Q1 2023. Show less
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Ecobank Nigeria
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Nigeria
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Financial Services
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700 & Above Employee
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Operations Officer
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Sep 2021 - Present
Head of Customer service - Spearheaded initiatives to identify trends and patterns in customer complaints and queries, resulting in a 42% increase in customer satisfaction, 31% decrease in customer churn, and 25% increase in revenue. - Developed and implemented a digital strategy to increase customer utilization of Ecobank's internet banking products, resulting in a 40% increase in digital onboardings and 45% increase in online transactions. - Created visualizations and reports using Excel and Power BI to communicate data insights to key stakeholders, enabling data-driven decision making. Show less
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Airtel Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Sim Swap Analyst
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Nov 2019 - Aug 2021
Worked with the Sim Swap team to improve process performance and prevent sim-swap related fraud. Key Responsibilities: - Worked with the team to track fraudulent swap requests by analyzing large amounts of data to find patterns of fraud and anomalies. - Managed a process improvement project by using Lean Six Sigma tools to decrease Work-in-Progress inventories (WIP), Cycle time and process variability, this resulted in an increase in swap success rate by 32%. - Analyzed data and created interactive visualization reports based on business KPIs, this reduced manual reporting by 2 hours weekly. - Provided support to the Operations, Compliance and Business units on fraud related matters. Show less
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Guinness Nigeria
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Nigeria
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Beverage Manufacturing
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700 & Above Employee
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Process Engineering Intern
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Aug 2015 - Jan 2016
Worked with the plant managers and operators to learn the operation processes of the Wastewater, Fermentation and Engineering plants. Key Responsibilities: - Monitored and controlled the process on the SCADA software. - Carried out laboratory analysis of product streams to ensure they meet World Health Organization (WHO) and LASEPA standards. - Performed data analysis with the plant managers and operators to improve process efficiency. - Participated in daily safety meetings with the operators. SKILLS: Process performance analysis, Process Improvement, Standard operating practices, Safety and Risk management, Team work Show less
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Education
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2011 - 2017
Federal University of Petroleum Resources, Delta state
Bachelor of Engineering - BEng, Chemical Engineering -
2017 - 2018
Pan-African Training Institute, PortHarcourt, Rivers State
Certifications, Engineering trainee -
2020 - 2020
University of Amsterdam
Coursera, Data Analytics for Lean Six Sigma -
2019 - 2021
University of Georgia Institute of Higher Education
Coursera, Lean and Six Sigma
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