Experience

GSM Outdoors

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Electronic Data Interchange Manager

  • May 2023 - Present

• EDI Assistant Manager

  • Feb 2023 - Oct 2023

• Supervisor

  • Oct 2019 - Aug 2023



Doskocil Manufacturing - d/b/a Petmate

• United States
• Manufacturing
• 200 - 300 Employee

• Customer Satisfaction Representative/ Direct Import Account Management

  • Jul 2016 - Jun 2019

  Direct Import and B2B account management. Submitting orders into Oracle, Main liaison with Purchasing to ensure management of shipment dates, communicating with factories in China to best utilize full containers. Speaking with freight forwarders to ensure all Customs Documents were completed to ensure shipments would be released in a timely manner. Create Customs documents using multiple CRM’s. Relaying order updates and possible shipment delays to Major Account B2B customers. Provide personal, direct support for B2B Customers for all Key Accounts, Daily processing of orders, pricing adjustments, returns, tracking shipments. Work closely with multi Departments including Sales/Marketing/Transportation/Accounting to assist with Customers requests. Order entry processing with multi system entry. Oracle, B2B and EDI management. Excellent phone/email and one on one communication skills, event organization, conflict resolution, envisioning ideas and solutions, employee training, team building, computer skills, website instruction training, IT support, managing accounts, building customer relations. Oracle, Word, Excel, Outlook, Power Point, AS-400 system, 10 Key. Logistics. B2B websites and multiple CRM’s. Show less



Kyocera Document Solutions

• United States
• Information Technology and Services
• 1 - 100 Employee

• Customer Service Rep--Southeast Region

  • Mar 2004 - Jun 2016

  MAJOR DUTIES AND RESPONSIBILITIES: Build B2B Relationships by answering product availability, pricing, policy and procedure, program, and miscellaneous inquiries. Prepare and correct customer purchase orders. Qualify, prepare and submit credits and returns. Ensure satisfaction by routinely following-up with customers. Complete special projects and perform other duties as assigned Providing order status and informing of company policy and procedures new dealer orientations, Company website support, provided Technical Assistance and part look up for authorized Kyocera Technicians. Supported Sales Team to help achieve Sales Goals. Trained new Customer Service Reps and cross supported other Regions Support end users to direct them to Authorized dealers Freight tracing and liaison between Customer Service and Main Distribution warehouse in Memphis, TN Show less



Foley's Cosmetics Clinique/Lancome

• Business Manager

  • Aug 2000 - Mar 2004

  Business Manager - Make-up Artist, event coordinator, inventory, sales, training. Responsible for achieving sales goals set by Foley Inc and Clinique and Lancome. Maintain and build relationships with new and existing clientele. Interview, hire, train and develop 4-6 make-up artist/sales team members. Business Manager - Make-up Artist, event coordinator, inventory, sales, training. Responsible for achieving sales goals set by Foley Inc and Clinique and Lancome. Maintain and build relationships with new and existing clientele. Interview, hire, train and develop 4-6 make-up artist/sales team members.