Experience

Bookolo System

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Manager

  • oct. de 2022 - - actualidad

  We provide the best customer experience with the entire variety of Bookolo products consisting of the core reservation system, channel management system, voucher shops, PSPs - payment gateways, online check-in experience, offering ready-made websites and/or building custom websites and solutions, creating contactless customer journey and driving the direct distribution channels supported by our industry outstanding digital marketing service. We are helping both big hotel chains and also independent hotels, regardless the number of rooms or location, supporting city hotels and regions, big corporate properties or boutique hotels, customizing wellness or medical treatment outlets with our straight and clean design.



Bookassist

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • ene. de 2019 - oct. de 2022

  In charge of hotel operations in the Czech Republic & Slovakia, leading the team of account managers and support and responsible for the entire account portfolio in these two countries.

• Senior Key Account Manager

  • abr. de 2018 - oct. de 2022

  Account management & business development @Bookassist - The World's Leading Booking Engine Technology Provider : bookassist.org



HotelExpert.cz

• Founder

  • mar. de 2013 - oct. de 2022

  Business acquisition in hospitality and hotel online distribution systems - web design, booking engines and channel management. Business acquisition in hospitality and hotel online distribution systems - web design, booking engines and channel management.



OREA Hotels & Resorts

• Czechia
• Hospitality
• 1 - 100 Employee

• Regional E-Commerce Manager

  • jul. de 2017 - mar. de 2018

  Giving the expertise for new corporate distribution solution incl. booking engine, channel management, new website project development, CRM and e-news platform. In charge of online performance marketing. Giving the expertise for new corporate distribution solution incl. booking engine, channel management, new website project development, CRM and e-news platform. In charge of online performance marketing.



Accor

• France
• Hospitality
• 700 & Above Employee

• Digital Distribution Manager Austria

  • jun. de 2015 - jun. de 2017

  Digital distribution expert providing service to interim clients of 33 Austrian hotels on both channels web direct & web indirect. Team leader.

• E-Commerce Manager Eastern Europe

  • jun. de 2014 - may. de 2015

  Area responsibility: Czech Republic, Slovakia, Hungary, Romania - AccorHotels.com and Brands.com business performance. OTA business support.



eliteadvices

• Eliteadvices - Education & Coaching

  • mar. de 2013 - oct. de 2016

  Hospitality consulting & training: Sales, Marketing, E-Commerce, Revenue Management & Distribution for travel, hotel & airline sector. The scope of Eliteadvices is threefold: coaching, training & consulting >>eliteadvices.com Hospitality consulting & training: Sales, Marketing, E-Commerce, Revenue Management & Distribution for travel, hotel & airline sector. The scope of Eliteadvices is threefold: coaching, training & consulting >>eliteadvices.com



HotelSystems

• E-Business Development Consultant

  • mar. de 2013 - jun. de 2014

  Consultancy, market acquisition. Hotel distribution provider >>hotelsystems.pl Consultancy, market acquisition. Hotel distribution provider >>hotelsystems.pl



hotel.de

• Market Manager

  • mar. de 2013 - may. de 2014

  Account management Czech Republic & Slovakia - responsible for the market performance, yield management, customer support and the team of account agents. Account management Czech Republic & Slovakia - responsible for the market performance, yield management, customer support and the team of account agents.



Accor

• France
• Hospitality
• 700 & Above Employee

• E-Commerce Manager Czech Republic & Romania

  • sept. de 2010 - feb. de 2013

  Responsible for 9 hotels in the Czech Republic incl 2 openings & 6 hotels in Romania. Managing AccorHotels.com for Eastern Europe - Czech Republic, Hungary, Slovakia, Romania. Web Direct management – web analysis, campaign planning, SEM, affiliate marketing, corporate and brand campaigns, web reputation tracking incl. online reputation management, CRM, social media strategy. OTAs – contracting, rate parity management, reporting, channel management systems inplementation. Responsible for 9 hotels in the Czech Republic incl 2 openings & 6 hotels in Romania. Managing AccorHotels.com for Eastern Europe - Czech Republic, Hungary, Slovakia, Romania. Web Direct management – web analysis, campaign planning, SEM, affiliate marketing, corporate and brand campaigns, web reputation tracking incl. online reputation management, CRM, social media strategy. OTAs – contracting, rate parity management, reporting, channel management systems inplementation.



Starwood Capital Group

• Real Estate
• 500 - 600 Employee

• Online Distribution / Field Marketing Manager

  • dic. de 2008 - ago. de 2010

  Part of the new opening team. Sheraton Prague was the first Starwood property in the Czech Republic. Responsible for the complete e-commerce and online distribution performance. OTAs contracting, guests satisfaction scoring, social media channels. relationship marketing and CRM. Part of the new opening team. Sheraton Prague was the first Starwood property in the Czech Republic. Responsible for the complete e-commerce and online distribution performance. OTAs contracting, guests satisfaction scoring, social media channels. relationship marketing and CRM.



CzechTourism

• Czechia
• Travel Arrangements
• 1 - 100 Employee

• Head of Business Intelligence

  • nov. de 2004 - nov. de 2008

  BI team lead providing analytical background for the Agency and hospitality professionals. Expert in European funding.Project Manager: European Quartet – Visegrad countries V4 ETC (European Travel Commission) – member of Marketing & Technology Network GroupProject expert, lecturer, external speaker BI team lead providing analytical background for the Agency and hospitality professionals. Expert in European funding.Project Manager: European Quartet – Visegrad countries V4 ETC (European Travel Commission) – member of Marketing & Technology Network GroupProject expert, lecturer, external speaker