Martin Thomas
Product Manager, Brands and Customer Experience at British Airways- Claim this Profile
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Bio
Anthony J. DiValerio III
I have had the distinct pleasure of collaborating with Martin for a number of years on bringing British Airways' TAG project to reality. I consider myself quite fortunate to have met and worked with someone like Martin, who possesses a high level of expertise in a multitude of areas so early in my career that I can learn from and emulate. Martin is a tirelessly focused manager with a keen sense of the consumer's thought process when it comes to introducing new products to market. In a work-related setting, Martin is intelligent, highly professional and organized, possesses exceptional leadership skills and is methodical when it comes to detail. In short, Martin would be a key asset to any company he works for. British Airways is lucky to have him.
Angeline Mayhead
During the many years I’ve worked with Martin his professionalism stands out amongst others. He is highly skilled at taking an idea from inception to reality and an excellent communicator with the ability to produce creative and compelling presentations. Martin is great at formulating a strategy but is even better at bringing it to life. Transforming processes, adopting technology and transforming experiences, Martin has delivered tangible improvements to the premium customer journey, increasing customer satisfaction and advocacy, First Wing at Terminal 5 being a great example. I always look forward to collaborating with Martin he brings order, energy and perspective to the creative journey!
Anthony J. DiValerio III
I have had the distinct pleasure of collaborating with Martin for a number of years on bringing British Airways' TAG project to reality. I consider myself quite fortunate to have met and worked with someone like Martin, who possesses a high level of expertise in a multitude of areas so early in my career that I can learn from and emulate. Martin is a tirelessly focused manager with a keen sense of the consumer's thought process when it comes to introducing new products to market. In a work-related setting, Martin is intelligent, highly professional and organized, possesses exceptional leadership skills and is methodical when it comes to detail. In short, Martin would be a key asset to any company he works for. British Airways is lucky to have him.
Angeline Mayhead
During the many years I’ve worked with Martin his professionalism stands out amongst others. He is highly skilled at taking an idea from inception to reality and an excellent communicator with the ability to produce creative and compelling presentations. Martin is great at formulating a strategy but is even better at bringing it to life. Transforming processes, adopting technology and transforming experiences, Martin has delivered tangible improvements to the premium customer journey, increasing customer satisfaction and advocacy, First Wing at Terminal 5 being a great example. I always look forward to collaborating with Martin he brings order, energy and perspective to the creative journey!
Anthony J. DiValerio III
I have had the distinct pleasure of collaborating with Martin for a number of years on bringing British Airways' TAG project to reality. I consider myself quite fortunate to have met and worked with someone like Martin, who possesses a high level of expertise in a multitude of areas so early in my career that I can learn from and emulate. Martin is a tirelessly focused manager with a keen sense of the consumer's thought process when it comes to introducing new products to market. In a work-related setting, Martin is intelligent, highly professional and organized, possesses exceptional leadership skills and is methodical when it comes to detail. In short, Martin would be a key asset to any company he works for. British Airways is lucky to have him.
Angeline Mayhead
During the many years I’ve worked with Martin his professionalism stands out amongst others. He is highly skilled at taking an idea from inception to reality and an excellent communicator with the ability to produce creative and compelling presentations. Martin is great at formulating a strategy but is even better at bringing it to life. Transforming processes, adopting technology and transforming experiences, Martin has delivered tangible improvements to the premium customer journey, increasing customer satisfaction and advocacy, First Wing at Terminal 5 being a great example. I always look forward to collaborating with Martin he brings order, energy and perspective to the creative journey!
Anthony J. DiValerio III
I have had the distinct pleasure of collaborating with Martin for a number of years on bringing British Airways' TAG project to reality. I consider myself quite fortunate to have met and worked with someone like Martin, who possesses a high level of expertise in a multitude of areas so early in my career that I can learn from and emulate. Martin is a tirelessly focused manager with a keen sense of the consumer's thought process when it comes to introducing new products to market. In a work-related setting, Martin is intelligent, highly professional and organized, possesses exceptional leadership skills and is methodical when it comes to detail. In short, Martin would be a key asset to any company he works for. British Airways is lucky to have him.
Angeline Mayhead
During the many years I’ve worked with Martin his professionalism stands out amongst others. He is highly skilled at taking an idea from inception to reality and an excellent communicator with the ability to produce creative and compelling presentations. Martin is great at formulating a strategy but is even better at bringing it to life. Transforming processes, adopting technology and transforming experiences, Martin has delivered tangible improvements to the premium customer journey, increasing customer satisfaction and advocacy, First Wing at Terminal 5 being a great example. I always look forward to collaborating with Martin he brings order, energy and perspective to the creative journey!
Experience
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British Airways
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United Kingdom
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Airlines and Aviation
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700 & Above Employee
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Product Manager, Brands and Customer Experience
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Jul 2012 - Present
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Founder
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Jul 2019 - Present
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