Experience

Swan Retail

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support Technician

  • Oct 2018 - Present

  At Swan Retail, we offer bespoke software applications covering multiple areas of a business, such as EPoS and eCommerce.As part of the 1st line support team, it is important to not only be knowledgeable about the system, but also understand the client’s business needs. Context of the business and situation is invaluable in the ability to efficiently find a solution to problems, so I am not afraid to ask questions to give me a clearer understanding of our client’s day-to-day business. Not only does this help me work out where a problem may lie, but my client’s really value this relationship. Working on the help desk, I provide professional IT support and consultancy for clients on all aspects of their system (both hardware and software). I work on high volumes of support tickets that are used internally and can also be viewed by our clients. I update these tickets frequently, ensuring that my comments are clearly outlined to enable different teams to easily pick up issues if any problems need to be escalated. It is also important that clients are able to understand my comments and feel reassured that their ticket is being investigated.



Markerstudy Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - Oct 2018

  As a customer service representative for Markerstudy, I worked in a call centre taking calls for a car insurance provider. My role covered telephone queries, customer emails and live chat. I would take approximately 100-150 calls a day, updating customer documents and policies, and liaising with third parties where appropriate. One of my proudest achievements during this role was being recognised by the insurance client’s head office for my work on the live chat functionality.



Grab A Laptop

• Quality Assurance Technician

  • May 2017 - Jul 2017

  Eye for detail was crucial for my role at Grab a Laptop. In this role I took in stock and checked the quality of the laptops we received, liaising with different departments when laptops were damaged and often repairing some of the damages myself. Once the repairs were completed, it was my responsibility to check the laptops thoroughly, not only ensuring that they worked properly but also that the repairs that had been carried out met the correct specifications that the customer required. Before selling a laptop, I needed to clean it and check the invoices to make sure the customer received the correct product. I packaged the product securely to ensure it arrived in perfect condition.



Duke of Buckingham Public House

• Bartender/Waiter

  • Jan 2017 - May 2017

  As a barman at The Duke of Buckingham, I was focused on ensuring that customers enjoyed themselves from the moment they walked in, to the moment they left. Alongside bar work, I also waited tables, requiring me to work quickly and calmly under pressure.



Tesco

• Checkout Operator

  • Jul 2013 - Aug 2016

  My role at Tesco was extremely customer service orientated, with most of my time being spent on the checkouts and on the shop floor. I value my time at Tesco as I learnt how to work efficiently and effectively under pressure and how to adapt my approach to fit the demands of the shift.