Experience

Les Industries Nordesco

• Canada
• Design
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2018 - Present



Le Creuset

• Consumer Goods
• 700 & Above Employee

• CSR Customer Satisfaction Specialist

  • 2015 - Present

  Respond to complaints from consumers regarding defective products Educating consumers on the proper use & care of a large number of Le Creuset products Ensuring 100% customer satisfaction at all times Handling return authorizations & product replacements Coordinating incoming and out going products between consumers, distribution centre and shipping company. Constantly dealing with a high number of emails and telephone calls Attempting to implement new processes in order reduce the number of complaints due to misuse of the products via better product descriptions, warning inserts in boxes, more and better information on website etc… . Attempting to implement better processes in order to respond to the high level of calls/emails in a more timely fashion.



Benjamin Moore

• United States
• Manufacturing
• 700 & Above Employee

• CSR Specialized Support

  • 2012 - 2015

  Respond to requests from Benjamin Moore retailers regarding the ordering of paint and related supplies. Provide 1st line product support to the retailers. Inform Benjamin Moore retailers about new products and services. Validate credit requests received from Sales Representatives and process within a timely manner Providing excellent and pleasant experience on all incoming calls with inquiries. Respond to requests from Benjamin Moore retailers regarding the ordering of paint and related supplies. Provide 1st line product support to the retailers. Inform Benjamin Moore retailers about new products and services. Validate credit requests received from Sales Representatives and process within a timely manner Providing excellent and pleasant experience on all incoming calls with inquiries.



Sunwing

• Canada
• Travel Arrangements
• 200 - 300 Employee

• Groups Departent Supervisor

  • 2006 - 2012

  Manage Groups Department staff Participate in employee selection and hiring Manage dept. responsiveness to incoming Groups requests Promote a positive Group Sales experience Book, maintain, & apply payments to Group Files as well as issue contract, rooming list, invoices, and release documents. Keep groups dept. staff motivated and updated with any product modifications and provide training. Co-respond with other departments regarding special services, rates etc… Maintain relationships with agents, participating on outside sales calls, functions or meet & greets. Communicate agent’s feedback to Sales Reps. Attend Company trade shows and familiarization trips.



Signature Vacations

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Sales Coordinator

  • 2005 - 2006

  Planning for major company events (brochure launch, seminars & trade showsIndependent decision making.Preparing familiarization trips/itineraries for clients in the industry.Answering calls and dealing with problem files.

• Tour operator / Reservations Agent

  • 1999 - 2005

  Providing outstanding customer service through excellent product knowledgeAble to train new reservation agents.Sales of all inclusive vacation packages.Experience in ticketing procedures & dealing with before flight schedule changes and/or bumpings (pre-flights department).Pricing Quality Control