Martin Dove
Chief Revenue Officer (CRO) at TSIA- Claim this Profile
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Bio
Darren Arnold
I have had the pleasure of working for and with Martin in a number of capacities for the last seven years and, without hesitation, I can say that it has been hugely rewarding. A true ‘people person’ Martin has the ability to leverage the potential of those around him to deliver exceptional results. A true strategist, Martin immediately sees the bigger picture, the longer term opportunities and the ways to knock down the challenges ahead. Without getting stuck into the minutae he also understands the detail to the extent that the critical quick wins are realised, to give strategic initiatives the impetus they need. Martin balances the needs of his team, his customers, his suppliers and his shareholders with empathy and skill, ensuring that all stakeholders in the eco-system are beneficiaries. Commercially astute and a strong negotiator, he demonstrably makes deals when it seems the opportunity is lost, whilst ensuring that the win:win ethos underpins the deal structure. A senior executive with strategic vision, operational understanding, commercial acumen and great personal values and integrity, Martin will always be a huge asset to any organisation he works for or with. On top of that, he is a bloody nice bloke and I sincerely hope our paths cross again in the future.
Adrian Apodaca
I had the pleasure of working with Martin in 2002-3. He represented Didata and I AOL; we were considering putting a call centre operation in South Africa ended up selecting Didata. I got to know Martin well and saw him in action both in the US at our HQ, and on my trips to SA. We worked together on the whole process from due diligence, selection through to launch and going operational. I was impressed by his ability to work on all levels, from contract negotiations, costing, scalability, IT infrastructure, HR, big-company politics, and operations. At that time this was the largest international call center for South Africa, a complex venture, and they did a great job. And that was down to an effectively run team, led very abley by Martin.
Darren Arnold
I have had the pleasure of working for and with Martin in a number of capacities for the last seven years and, without hesitation, I can say that it has been hugely rewarding. A true ‘people person’ Martin has the ability to leverage the potential of those around him to deliver exceptional results. A true strategist, Martin immediately sees the bigger picture, the longer term opportunities and the ways to knock down the challenges ahead. Without getting stuck into the minutae he also understands the detail to the extent that the critical quick wins are realised, to give strategic initiatives the impetus they need. Martin balances the needs of his team, his customers, his suppliers and his shareholders with empathy and skill, ensuring that all stakeholders in the eco-system are beneficiaries. Commercially astute and a strong negotiator, he demonstrably makes deals when it seems the opportunity is lost, whilst ensuring that the win:win ethos underpins the deal structure. A senior executive with strategic vision, operational understanding, commercial acumen and great personal values and integrity, Martin will always be a huge asset to any organisation he works for or with. On top of that, he is a bloody nice bloke and I sincerely hope our paths cross again in the future.
Adrian Apodaca
I had the pleasure of working with Martin in 2002-3. He represented Didata and I AOL; we were considering putting a call centre operation in South Africa ended up selecting Didata. I got to know Martin well and saw him in action both in the US at our HQ, and on my trips to SA. We worked together on the whole process from due diligence, selection through to launch and going operational. I was impressed by his ability to work on all levels, from contract negotiations, costing, scalability, IT infrastructure, HR, big-company politics, and operations. At that time this was the largest international call center for South Africa, a complex venture, and they did a great job. And that was down to an effectively run team, led very abley by Martin.
Darren Arnold
I have had the pleasure of working for and with Martin in a number of capacities for the last seven years and, without hesitation, I can say that it has been hugely rewarding. A true ‘people person’ Martin has the ability to leverage the potential of those around him to deliver exceptional results. A true strategist, Martin immediately sees the bigger picture, the longer term opportunities and the ways to knock down the challenges ahead. Without getting stuck into the minutae he also understands the detail to the extent that the critical quick wins are realised, to give strategic initiatives the impetus they need. Martin balances the needs of his team, his customers, his suppliers and his shareholders with empathy and skill, ensuring that all stakeholders in the eco-system are beneficiaries. Commercially astute and a strong negotiator, he demonstrably makes deals when it seems the opportunity is lost, whilst ensuring that the win:win ethos underpins the deal structure. A senior executive with strategic vision, operational understanding, commercial acumen and great personal values and integrity, Martin will always be a huge asset to any organisation he works for or with. On top of that, he is a bloody nice bloke and I sincerely hope our paths cross again in the future.
Adrian Apodaca
I had the pleasure of working with Martin in 2002-3. He represented Didata and I AOL; we were considering putting a call centre operation in South Africa ended up selecting Didata. I got to know Martin well and saw him in action both in the US at our HQ, and on my trips to SA. We worked together on the whole process from due diligence, selection through to launch and going operational. I was impressed by his ability to work on all levels, from contract negotiations, costing, scalability, IT infrastructure, HR, big-company politics, and operations. At that time this was the largest international call center for South Africa, a complex venture, and they did a great job. And that was down to an effectively run team, led very abley by Martin.
Darren Arnold
I have had the pleasure of working for and with Martin in a number of capacities for the last seven years and, without hesitation, I can say that it has been hugely rewarding. A true ‘people person’ Martin has the ability to leverage the potential of those around him to deliver exceptional results. A true strategist, Martin immediately sees the bigger picture, the longer term opportunities and the ways to knock down the challenges ahead. Without getting stuck into the minutae he also understands the detail to the extent that the critical quick wins are realised, to give strategic initiatives the impetus they need. Martin balances the needs of his team, his customers, his suppliers and his shareholders with empathy and skill, ensuring that all stakeholders in the eco-system are beneficiaries. Commercially astute and a strong negotiator, he demonstrably makes deals when it seems the opportunity is lost, whilst ensuring that the win:win ethos underpins the deal structure. A senior executive with strategic vision, operational understanding, commercial acumen and great personal values and integrity, Martin will always be a huge asset to any organisation he works for or with. On top of that, he is a bloody nice bloke and I sincerely hope our paths cross again in the future.
Adrian Apodaca
I had the pleasure of working with Martin in 2002-3. He represented Didata and I AOL; we were considering putting a call centre operation in South Africa ended up selecting Didata. I got to know Martin well and saw him in action both in the US at our HQ, and on my trips to SA. We worked together on the whole process from due diligence, selection through to launch and going operational. I was impressed by his ability to work on all levels, from contract negotiations, costing, scalability, IT infrastructure, HR, big-company politics, and operations. At that time this was the largest international call center for South Africa, a complex venture, and they did a great job. And that was down to an effectively run team, led very abley by Martin.
Credentials
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SAFe® 4 Certified Agilist
Scaled Agile, Inc.Jul, 2017- Nov, 2024
Experience
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TSIA
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United States
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Information Services
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100 - 200 Employee
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Chief Revenue Officer (CRO)
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Aug 2023 - Present
My primary mission will be to help TSIA retain and grow customers by implementing the key concepts in TSIA’s books and research. My focus will be on orchestrating an unparalleled customer experience and ensuring that our members achieve improved outcomes while working with TSIA My primary mission will be to help TSIA retain and grow customers by implementing the key concepts in TSIA’s books and research. My focus will be on orchestrating an unparalleled customer experience and ensuring that our members achieve improved outcomes while working with TSIA
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Outcome Chains, Inc. (OCI)
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United States
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Software Development
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1 - 100 Employee
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Chief Revenue Officer (CRO)
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Apr 2021 - Present
Outcome Chains is an AI-driven SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process into the actual customer meeting. For the first time sellers, buyers, and product management can easily view and collaborate on how a particular solution impacts customer priority outcomes. Outcome Chains is an AI-driven SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process into the actual customer meeting. For the first time sellers, buyers, and product management can easily view and collaborate on how a particular solution impacts customer priority outcomes.
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TSIA
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United States
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Information Services
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100 - 200 Employee
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Head of Sales Advisory & Research
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Jan 2018 - Jul 2021
Worked with companies including Microsoft, Cisco, CDW, T-Systems, and NetApp to provide advisory and software services as part of their initiatives to grow cloud, SaaS, and other recurring revenue. Created an Advisory Board comprising sales leaders from the world’s leading tech and services firms to set the research agenda for studies into how to optimize revenue across the customer lifecycle. Worked with companies including Microsoft, Cisco, CDW, T-Systems, and NetApp to provide advisory and software services as part of their initiatives to grow cloud, SaaS, and other recurring revenue. Created an Advisory Board comprising sales leaders from the world’s leading tech and services firms to set the research agenda for studies into how to optimize revenue across the customer lifecycle.
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NTT
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Japan
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IT Services and IT Consulting
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700 & Above Employee
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Global SVP of Sales & GTM
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Jan 2014 - Jan 2018
Created the global go-to-market capability for NTT’s global managed services business, including digital workplace, security, CX, networking, and data center business units. Achieved mainly organic CAGR of +20% to become a $1bn+ business. Hands-on engagement in major deals across multiple regions and solutions. Increased average contract size by 60% and improved contract win rate by 35% over three years. Created the global go-to-market capability for NTT’s global managed services business, including digital workplace, security, CX, networking, and data center business units. Achieved mainly organic CAGR of +20% to become a $1bn+ business. Hands-on engagement in major deals across multiple regions and solutions. Increased average contract size by 60% and improved contract win rate by 35% over three years.
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Global VP of Sales, Strategy & Innovation: Global CX & Collaboration Business Unit
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Oct 2009 - Feb 2014
Managed the growth of Dimension Data’s collaboration, productivity, and CX businesses, specifically focusing on GTM strategy development, cross-functional alignment, sales team performance, and working on major deals. Leveraged personal network to identify and win deals in targeted accounts. Worked with shared service functions to ensure alignment with group processes. Developed and drove the execution of technology and services growth plans with each critical technology partner Managed the growth of Dimension Data’s collaboration, productivity, and CX businesses, specifically focusing on GTM strategy development, cross-functional alignment, sales team performance, and working on major deals. Leveraged personal network to identify and win deals in targeted accounts. Worked with shared service functions to ensure alignment with group processes. Developed and drove the execution of technology and services growth plans with each critical technology partner
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Merchants
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South Africa
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Managing Director and VP of Sales
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May 2003 - Sep 2009
Pioneered the South Africa CX BPO industry with clients including AOL, Vodafone, and Standard Bank – growing the business from 50 to 3,000 people in 3 years. AOL contract grew to a total of over $55m. Managed the corporate restructure of Merchants’ European BPO & Consulting business, including creating various joint ventures with private and public sector entities. Won eight-figure deals at Carphone Warehouse, Asda Walmart and others. Pioneered the South Africa CX BPO industry with clients including AOL, Vodafone, and Standard Bank – growing the business from 50 to 3,000 people in 3 years. AOL contract grew to a total of over $55m. Managed the corporate restructure of Merchants’ European BPO & Consulting business, including creating various joint ventures with private and public sector entities. Won eight-figure deals at Carphone Warehouse, Asda Walmart and others.
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Vice President, CIS North America
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2001 - 2003
Established a new territory for Dimension Data’s CX technology and services practice with Proxicom’s existing customer base Won major contracts in healthcare and internet services, including a deal with AOL (first-year ACV of $16.8m)
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Managing Consultant
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1997 - 2001
Working in New Zealand, Australia and South Africa worked with various clients to help design, build and operate contact centres. Mostly in the Financial Services and Telecommunications industries.
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Various - Countrywide Communications, Shearings Holidays
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England, United Kingdom
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Various Sales and Consulting Roles
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1992 - 1997
Various sales and consulting roles. Various sales and consulting roles.
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Various
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1986 - 1992
Various operational, management and consulting roles within Programmes and then Merchants. Various operational, management and consulting roles within Programmes and then Merchants.
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Education
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GIBS Business School (Gordon Institute of Business Science)
Various Business Courses -
Henley Business School
Business Administration and Management, General -
Park House School and Sports College