Martin Bakunawa
Executive Assistant to Managing Director at Tip of the Spear Ventures- Claim this Profile
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English Full professional proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Generative AI Fundamentals
GoogleAug, 2023- Nov, 2024 -
Health Care Anti-Fraud Associate (HCAFA)
UnitedHealth GroupAug, 2022- Nov, 2024 -
Basic Food Safety for Food Handlers
FoodSHAP®May, 2021- Nov, 2024
Experience
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Tip of the Spear Ventures
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Executive Assistant to Managing Director
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Sep 2023 - Present
Executive Assistant of Public Speaker, Sam Palazzolo. Responsibilities include Public Relations, Project Management, Research and Analysis, Sales, and Marketing. Executive Assistant of Public Speaker, Sam Palazzolo. Responsibilities include Public Relations, Project Management, Research and Analysis, Sales, and Marketing.
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Optum
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United States
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Hospitals and Health Care
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700 & Above Employee
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Customer Service Advocate
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Oct 2021 - Present
+ Answer incoming phone calls from healthcare providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (Eligibility, billing and payments, authorizations for treatment, explanation of benefits) + Utilize your deep understanding of healthcare claims processing, pharmacy benefits, and medication coverage to guide customers through complex claims-related issues. + Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and providing appropriate responses to the caller. + Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff. + Collaborate closely with pharmacy claims processors, benefit administrators, and insurance partners to ensure efficient and accurate resolution of claims disputes and concerns. + Complete and accurately document and track customer interactions, claims inquiries, and resolutions in Oracle customer relationship management (CRM) system. + Comply with all needs of the company in terms of role like changes in teams, shifts and schedules and other means within the role. Show less
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BCM
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South Korea
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Language Schools
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1 - 100 Employee
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ESL Communications Coach
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Feb 2019 - May 2021
+ Conducting activities and lessons based on ESL teaching methodologies. + Encouraging and engaging students to speak in English. + Motivating learner and using humor to induce a pleasant learning environment. + Maximizing learner talk time through oral tests and presentations. + Displaying excellent classroom management. + Keeping accurate records of student performance. + Communicating with the Department Head and internal team for process coordination. + Maintaining standardized guidelines. Show less
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HI-TRI Development Corporation
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Philippines
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Construction Project Manager
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May 2013 - Jul 2016
+ Lead the entire project lifecycle, from initial concept and planning to execution, monitoring, and project closeout. Main Projects: Mid-Size Condominium, Real Estate Development, Assets Database creation and implementation. + Manage project budgets, tracking expenses, and adjusting as needed to ensure cost-effective project execution. + Monitor project progress, identifying potential delays, risks, and issues, and taking proactive measures to mitigate them. + Provide leadership and direction to project teams, including on-site personnel, to ensure smooth project execution and adherence to safety protocols. + Maintain accurate project documentation, including contracts, change orders, progress reports, and other relevant records. + Prepare and present project status reports and updates to senior management and stakeholders. Achievement: Identified multiple underutilized assets and arranged the sale of those properties which amounted to P497.8 million Pesos. ($8.819 Million USD) Show less
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Octal Technical Solutions
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager
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Jan 2012 - Mar 2013
+ Research and identify potential new business opportunities through market analysis, prospecting, and networking. Project Managed: Creation and Establishment of a Group-Buying Website. + Develop and implement strategic business development plans to achieve company growth objectives. + Build and nurture strong relationships with potential clients, partners, and stakeholders. + Create effective operations, sales, and marketing S.O.P. that align with business goals. + Lead the entire sales cycle, from prospecting and initial contact to negotiation, closing deals, and account management. + Prepare and deliver compelling sales presentations and proposals to prospective clients. + Understand clients’ needs and tailor solutions to address their specific requirements. Show less
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Ensogo
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Singapore
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Technology, Information and Internet
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1 - 100 Employee
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Sales Account Manager
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Sep 2010 - Nov 2012
+ Act as the primary point of contact for assigned clients, fostering strong relationships, and understanding their business needs and objectives. ( Restaurant and Hotels) + Prepare and deliver engaging sales presentations, proposals, and contract negotiations. Monitor market trends, competitor activity, and industry developments to identify opportunities for differentiation. + Provide regular updates to the sales management team on sales pipeline, progress, and challenges. + Maintain accurate and up-to-date records of client interactions, sales activities, and opportunities in the CRM system. Achievement: Total gross sales generated P5,436,000 ( Est $100,000) during company lifetime. Show less
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ICT Group
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Netherlands
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Information Technology & Services
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700 & Above Employee
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Inbound Customer Service Representative
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Apr 2007 - Jun 2010
+ Manage Queuing incoming calls. + Open and maintain customer accounts by recording account info. + Responded to Customer questions regarding their Car payment schedules. + Resolve service problems by clarifying customers’ complaints, determining the cause of the problem, and selecting the best solution to their problem. + Process their extension of payments. + Fulfillment of loan certificate when they have completed their payment term. + Prepare correspondence and fulfill customer needs ensuring customer satisfaction. + Build sustainable relationships of trust through proper communication. Show less
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Education
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2023 - 2027
University of the People
Bachelor of Science - BS, Computer Science -
2003 - 2005
De La Salle University
Bachelor's Degree, Marketing/Marketing Management, General
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