Experience

Tink

• Sweden
• Financial Services
• 500 - 600 Employee

• Director Customer Support

  • Jan 2019 - Present

  Stockholm, Sweden



Cinnober Financial Technology

• Sweden
• Financial Services
• 1 - 100 Employee

• Head of Trading System Projects

  • Feb 2018 - Jan 2019

  Stockholm, Sweden

• Head of Support & Operations

  • Sep 2011 - Jan 2018

  Stockholm, Sweden Responsible for all of Cinnober’s customer support and operations. Head of the department with 30 employees consisting of a 24/7 service desk, network engineers, system administrators, application specialists and developers. Member of Cinnober’s leadership group. My work includes: * Beeing the leader for the department, coaching team- and project leaders as well as individuals. Removing obstacles and prioritizing personal growth and continuous improvement. * Constantly involved in sales… Show more Responsible for all of Cinnober’s customer support and operations. Head of the department with 30 employees consisting of a 24/7 service desk, network engineers, system administrators, application specialists and developers. Member of Cinnober’s leadership group. My work includes: * Beeing the leader for the department, coaching team- and project leaders as well as individuals. Removing obstacles and prioritizing personal growth and continuous improvement. * Constantly involved in sales and design studies. * Engaging in contract negotiations regarding service level agreements and regularly following up these agreements for our customers. * Leading the business integration and merging of an existing trade reporting service after the takeover of a new subsidiary. (2014) * Conducting a successful initiative to improve the efficiency of the whole department by introducing cross-functional teams and Kanban as a method of working. (2011-2012)



Cinnober Financial Technology

• Sweden
• Financial Services
• 1 - 100 Employee

• Technical Account Manager

  • Aug 2006 - Sep 2011

  Stockholm, Sweden I handled the entire value chain from sales, inquiries and technical requirements analysis to technical testing, commissioning and on-site support and training. I have been a mentor for a number of new employees. My work included: * Being the technical requirement and performance specialist for a number of existing customers and prospects. (2011) * Successfully leading the technical requirements of a design study for one of the world’s largest clearinghouses. (2010-2011) * I led a… Show more I handled the entire value chain from sales, inquiries and technical requirements analysis to technical testing, commissioning and on-site support and training. I have been a mentor for a number of new employees. My work included: * Being the technical requirement and performance specialist for a number of existing customers and prospects. (2011) * Successfully leading the technical requirements of a design study for one of the world’s largest clearinghouses. (2010-2011) * I led a project, for a North-American customer, where the production environment was redesigned to achieve substantial performance improvements. (2009) * Managing all aspects of a project for an Italian customer for the first six months after production launch, while ensuring smooth transfer of operational responsibilities and the creation of operational routines and processes with the customer. (2007) Show less



OMX Technology

• Financial Services
• 1 - 100 Employee

• Application Engineer

  • Aug 2001 - Jul 2006

  Stockholm, Sweden Second line support with responsibility for testing, production launch, error handling and on-call support for derivatives and clearing customers in North America, Europe and Australia. Moreover, I held training for colleagues and customers typically on foreign assignments, including several on-site assignments, the longest assignment in Sydney for 4 months.



Telia ProSoft

• Consultant

  • Aug 1999 - Jul 2001

  Malmo, Sweden Business development, process development.



Cloetta

• Sweden
• Consumer Goods
• 700 & Above Employee

• Master's thesis

  • 1999 - 1999