Customer Success Lead

• Apr 2023 - Present

Customer Success Specialist

• Jan 2022 - Apr 2023

Project & Onboarding coordinator

• Dec 2019 - Jan 2022

Sales support & Office Administrator

• Sep 2019 - Dec 2019

Service Delivery Manager

• Oct 2018 - Jun 2019

x responsible for quality of provided servicesx coordination of changes and implementation of new technical solutions to the server infrastructurex organisation and prioritisation of workload in cooperation with PM and Delivery Project Executive, technical team and architectsx following change management and incident management principlesx reporting to higher management

Compliance Coordinator - Dynamic automation Europe

• Apr 2017 - Sep 2018

o Compliance coordinator for Dynamic Automation Europeo responsible for Operating systems compliance activities - regular Healtchecks, user IDs revalidation, SSH and SUDO checks, SSH keys scans o coordinating Activations/Upgrades/Deactivations of our/new servers - collecting evidence, coordinating the implementation steps with technical teams - following Change management principles o reporting to global toolso internal administrative and team organizational taskso close cooperation with our technical teams, Service delivery managers, Project manager, Delivery project executiveo basic technical skills related to my workload – compliance and securityo creating documentation for compliance processes Show less

Junior project manager

• Nov 2015 - Apr 2017

x scope of testing and deployment of developed automation - test coordinatorx close cooperation with PM and Scrum master (their stand-in) - following Agile principlesx internal communication within the team of developers, coordinating of task performance based on client's requests x communication with client's PMs and techniciansx scheduling and leading testing sessionsx internal administrative tasks

Customer care department and operational department

• Sep 2014 - Oct 2015

x coordination of bus and train transport x crisis management in transport x cooperation with dispatchers, bus and train crew, managers x working with internal system x communication with customers, resolving complaints and client feedback x sending daily reports, sharing information within the team – helpdesk for call centre, sellers, other departments x training of new team members or part time employees – giving appropriate feedback to manager x coordination of bus and train transport x crisis management in transport x cooperation with dispatchers, bus and train crew, managers x working with internal system x communication with customers, resolving complaints and client feedback x sending daily reports, sharing information within the team – helpdesk for call centre, sellers, other departments x training of new team members or part time employees – giving appropriate feedback to manager