Finance

Product/Project Coordinator

• May 2012 - May 2013

Updating Product project work • Project work as directed – working as project team member and leader • Pilot, launch and roll out of new systems/processes/products • Refresh and update of existing schemes • Provide handover sessions to operational teams when product updates launch Operational Product work • Maintenance and continual development of schemes including although not exclusive to: CM system, product database and online systems. • Deal with escalated issues/ complaints from ATOs/ Examiners/Assessors/Candidates • Provide back up support to operational offices when required • Uphold and enhance ATO/Examiner/Assessor relations • Attend conferences/exhibitions/away days representing APMG • Schedule & attend corporate Examiner/Assessor meetings as needed • Supply information for Cabinet Office and Examination Board reports • Maintain relevant sections on APMG-Network for ATO reference • Create, update and maintain examiner/assessor files relating to products managed To schedule/organise/attend any relevant meetings

Service Desk Team Lead

• May 2010 - May 2012

Personal Assistant to Managing Director

• Sep 2009 - May 2010