Martina Smokrovic
Key Account Manager at Profil Klett Hrvatska- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Jodi Glickman on Pitching Yourself
LinkedInSep, 2020- Sep, 2024 -
Certified Project Management Associate (Level D)
IPMA: International Project Management AssociationJul, 2017- Sep, 2024
Experience
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Profil Klett Hrvatska
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Croatia
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Education Administration Programs
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1 - 100 Employee
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Key Account Manager
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Jul 2020 - Present
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Project Manager
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May 2019 - Jul 2020
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Prima namještaj d.o.o.
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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International Key Account Manager
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Aug 2018 - May 2019
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Export Customer Complaint Specialist
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Apr 2016 - Jul 2018
- resolve international customer complaints and address any issues with late or missing shipments or expected deliveries- resolve international customer claims - preparing all required documents regarding spare parts - maintained an updated database of all complaints, claims and debit notes- dealing with suppliers and customers domestically and internationally to ensure deliveries of goods to appropriate locations- coordinating the flow of purchasing process between suppliers and customers- preparing all required customs and shipping documentation - daily communication with clients in german & english language Show less
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Algoritam
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1 - 100 Employee
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Wholesale Sales Specialist/Purchasing Specialist
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Sep 2003 - Nov 2015
- placing orders, processing invoices, distribution, advising & promotion, returns and claims - researching new products, locate new distributors, conduct product searches and orders in response to requests - negotiating terms with vendors - administration support - organising the distribution of educational books and magazines and liaising closely with schools and bookshops to that end - creating innovative sales promotion - organising all kinds of seminars and events - placing orders, processing invoices, distribution, advising & promotion, returns and claims - researching new products, locate new distributors, conduct product searches and orders in response to requests - negotiating terms with vendors - administration support - organising the distribution of educational books and magazines and liaising closely with schools and bookshops to that end - creating innovative sales promotion - organising all kinds of seminars and events
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Eason & Son Ltd
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Ireland
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Retail
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100 - 200 Employee
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Retail Specialist
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May 2002 - Aug 2003
- advising & promotion, - administration support - inventory control and analysis - creating innovative sales promotion - meeting customer needs, ensuring customers are receiving high service - resolving clients problems concerning books, supplies, services - advising & promotion, - administration support - inventory control and analysis - creating innovative sales promotion - meeting customer needs, ensuring customers are receiving high service - resolving clients problems concerning books, supplies, services
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Customer Service Assistant
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Sep 1997 - Apr 2002
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Education
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2015 - 2017
Veleučilište Baltazar Adam Krčelić
Master's degree, Project Management -
1996 - 2000
University of Zagreb/Sveuciliste u Zagrebu
Bachelor's degree, Tourism and Travel Services Management -
1991 - 1995
Gimnazija Tituša Brezovačkog
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