Experience

Unolab Studio
• Design Services
• 1 - 100 Employee
• Account manager

  • Nov 2022 - Present


GoStudent

• Austria
• Education Administration Programs
• 700 & Above Employee

• Customer Success Manager

  • Jan 2022 - Jan 2023

  Managing a portfolio of 300 clients with the aim of assuring them the best experience within GS world, upselling their package, increasing my client list through referral strategies Managing a portfolio of 300 clients with the aim of assuring them the best experience within GS world, upselling their package, increasing my client list through referral strategies



Massimo Alba

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Head Of Customer Care - WHS Department

  • Jan 2019 - Sep 2021

  CMR, research of potential new WHS clients, management of back office activities related to orders, replenishments, swaps, returns, stock transfers, orders and sales reports, coordination with the warehouse and logistics team, monitor of shipments. CMR, research of potential new WHS clients, management of back office activities related to orders, replenishments, swaps, returns, stock transfers, orders and sales reports, coordination with the warehouse and logistics team, monitor of shipments.



Maddalena Torricelli Press Office & PR

• Press Officer

  • Sep 2018 - Jan 2019

  Support in the elaboration of press releases, monitoring of the managed brands media coverage, management of participation in events, management of requests from journalists related to the samples. Support in the elaboration of press releases, monitoring of the managed brands media coverage, management of participation in events, management of requests from journalists related to the samples.



White Umbrella Tours

• Czechia
• Travel Arrangements
• 1 - 100 Employee

• Senior Customer Service Officer

  • Jun 2016 - Oct 2016

  Sale of guided tours, customer support. Sale of guided tours, customer support.



TRANS COTE D'AZUR

• France
• Maritime

• Customer Service - Internship

  • Mar 2012 - May 2012

  Ticket sales and customer service Ticket sales and customer service