Martina Radova
Senior Customer Service Representative at ABB Solutions Slovakia- Claim this Profile
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Bio
Iveta Gajdošová
It was my pleasure to team up with Martina for 2 years in a Customer Support department. She is a responsible, reliable, independently working professional, who will go the extra mile to ensure the task is done and her customer is satisfied. Her spirit and calm nature make her a great person to cooperate with and negotiate the best practice, conceivable deadlines, and feasible solutions.
Iveta Gajdošová
It was my pleasure to team up with Martina for 2 years in a Customer Support department. She is a responsible, reliable, independently working professional, who will go the extra mile to ensure the task is done and her customer is satisfied. Her spirit and calm nature make her a great person to cooperate with and negotiate the best practice, conceivable deadlines, and feasible solutions.
Iveta Gajdošová
It was my pleasure to team up with Martina for 2 years in a Customer Support department. She is a responsible, reliable, independently working professional, who will go the extra mile to ensure the task is done and her customer is satisfied. Her spirit and calm nature make her a great person to cooperate with and negotiate the best practice, conceivable deadlines, and feasible solutions.
Iveta Gajdošová
It was my pleasure to team up with Martina for 2 years in a Customer Support department. She is a responsible, reliable, independently working professional, who will go the extra mile to ensure the task is done and her customer is satisfied. Her spirit and calm nature make her a great person to cooperate with and negotiate the best practice, conceivable deadlines, and feasible solutions.
Experience
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ABB Solutions Slovakia
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Slovakia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Customer Service Representative
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Aug 2020 - Present
* Set up best practices and standard processes for customer support team* Set up guidelines for colleagues form US* Provide support for younger members of team and train new teammembers* Onboard new customers from optical industry* Manage and analyze internal tasks from service desk* Prepare agenda and lead customer meetings* Communicate with US customers via phone or email* Transform customer needs to internal processes and cooperste with development team* Responsible for stand-up meetings amd review customer tasks* Part of hiring team to find best suitable colleagues* Basic database queries Show less
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Customer Care Representative for US
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Feb 2017 - Jul 2020
- building and maintaining strong, long-lasting customer relationships- prepare reports of monthly progress of each account- collaborate with development team to accomplish customer requests- managing incoming calls and customer service inquiries- provide accurate, valid and complete information- handle customer complaints, provide appropriate solutions and alternatives- helping with onboarding the new customers- answering questions via email, phone, and chat to help US clients utilize the our platform- attending customer calls, preparing agenda for scheduled calls, making meeting - escalating technical issues to the software engineering team and communicate with clients workarounds and resolution schedules- in addition, leading training calls to help users understand how to utilize the AffinityAnalytics platform Show less
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Education
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2009 - 2014
Technical University in Kosice
Master's degree, Financial, Banking and Investment
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