Experience

CBRE Business Services Organisation

• Poland
• Leasing Real Estate
• 300 - 400 Employee

• Financial Systems Team Leader

  • Mar 2021 - Present

  - Leader and mentor for a team of six financial application analysts.- Regularly analyse complex business requirements, requests, incidents, and system issues.- Continually improving our support processes by creating and refining procedures, as well as implementing and enhancing KPI reporting.- Prioritise workload management and knowledge sharing to maintain optimal team performance, including cross-training opportunities for skill development.- Maintaining strong relationships with business stakeholders and product owners across the EMEA region.- Provide support for the YARDI Voyager system to various clients.- To foster team growth, I work on onboarding and developing team members and establishing a rewards scheme.- Collaborate with external consultants and developers to enhance the CSM and work on RPA projects for process automation. Show less

• Business Application Analyst

  • Oct 2019 - Mar 2021

  - Providing technical support to YARDI users on all fund levels, within the EMEA region - Daily management of Service Now queues according to SLAs and compliance- Supporting Management and users in month and period end processes- Managing the onboarding of new users on Learning Management System- Providing technical support in the onboarding process of new users & properties in YARDI - Delivering high quality and customer focused service- Maintaining strong relationship with business partners and stakeholders- Reviewing and maintaining existing processes to keep the documentation up to date - Creating new process documentation- Working within an international environment Show less



BNP Paribas - Securities Services

• France
• Financial Services
• 700 & Above Employee

• Cash Monitoring Intern

  • Nov 2018 - May 2019

  - Managing payment processes - Daily support to Italian clients - Daily monitoring ang risk assessment of the process - Monitoring cash flows and balances - Monitoring KPIs and SLAs - Managing data accuracy between several systems: Midas, MTS, Neolink Working within an international environment - Managing payment processes - Daily support to Italian clients - Daily monitoring ang risk assessment of the process - Monitoring cash flows and balances - Monitoring KPIs and SLAs - Managing data accuracy between several systems: Midas, MTS, Neolink Working within an international environment