Experience

JING Tea

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Key Account Management & New Business Development UK/EU/US

  • Dec 2021 - Present

  London, England, United Kingdom



Molton Brown

• United Kingdom
• Personal Care Product Manufacturing
• 300 - 400 Employee

• Associate Director, Hotel Division EMEA

  • Sep 2013 - Mar 2021

  London, United Kingdom Work Scope: Business Development, Sales / Revenue Growth, Customer Service Excellence, P&L Management, Strategic Planning & Implementation, Program Management, Territory Management / Market Expansion, Contract Negotiation, Key Account Management, Staff Coordination & Leadership, Communication & Collaboration. Following are the highlights of the value I brought to Molton Brown Ltd.: I designed and executed a five-year plan for EMEA hospitality with a focus on enhancing… Show more Work Scope: Business Development, Sales / Revenue Growth, Customer Service Excellence, P&L Management, Strategic Planning & Implementation, Program Management, Territory Management / Market Expansion, Contract Negotiation, Key Account Management, Staff Coordination & Leadership, Communication & Collaboration. Following are the highlights of the value I brought to Molton Brown Ltd.: I designed and executed a five-year plan for EMEA hospitality with a focus on enhancing organisational productivity and profitability. I oversaw a hand sanitizing program for hotel customers, while working in close collaboration with a cross-functional team. I implemented Salesforce to optimise CRM and maximise sales. I fulfilled duties as a Member of Molton Brown Leadership team and ensured smooth functioning of operations.  Conducted P&L management for UK and EMEA hospitality business valued over £8 M+ through direct sales and distribution.  Steered business success; increasing EMEA sales by 13%, maximising profitability over 4%, boosting revenue growth over 350 K, and reducing overdue payments up to 40% within six months.  Directed the development of a sustainable, luxury amenity solution for the hotel channel and launched in late 2020 with an 8% sales growth forecast.  Set up new direct sales markets in Georgia, Croatia, Island, and Norway and signed major accounts, resulting in generating incremental revenue over £400 K.  Improved the top-line growth of Turkish Airlines over +5% and created a positive impact on total division margin by implementing the inflight amenities program as a new customer segment.  Spearheaded operations, including territory and market expansion, new partner contract negotiations, and operational improvements.  Developed a new market for Molton Brown in Israel, identified key opportunities, and contracted a distribution partner for market capitalisation.

• Hotel Controller EMEA

  • Apr 2009 - Sep 2013

  London, United Kingdom Work Scope: Sales / Revenue Growth, Portfolio Management, Customer Service Excellence, Territory Management, Cost Management / Budgeting, Team Building & Development, Staff Training & Leadership, Communication & Collaboration In this capacity, I coached and guided a team of six people working across Europe to meet targeted budget.  Built and led a cross-functional team, including NPD and compliance teams for diversifying the hospitality portfolio, widening the customer offering… Show more Work Scope: Sales / Revenue Growth, Portfolio Management, Customer Service Excellence, Territory Management, Cost Management / Budgeting, Team Building & Development, Staff Training & Leadership, Communication & Collaboration In this capacity, I coached and guided a team of six people working across Europe to meet targeted budget.  Built and led a cross-functional team, including NPD and compliance teams for diversifying the hospitality portfolio, widening the customer offering to expand division, and boosting incremental sales.  Drove initiatives related to Body Remedies, Luxury Collection, and Green Park, which resulted in securing £2 M incremental revenue.  Restructured hospitality team and reassigned territories for improving workflow efficiency and minimising operational costs. Additional experience as Senior Manager, Operations Controller, Operations Manager, Sales Manager, Export Sales Manager, and Sales and Marketing Assistant within diversified organisations.

• Operations Controller

  • Oct 2005 - Mar 2009

  London, United Kingdom

• Operations Manager

  • Aug 2004 - Oct 2005

  London, United Kingdom

• UK Sales Manager, Hotel Division

  • Apr 2002 - Aug 2004

  London, United Kingdom



Mathmos

• United Kingdom
• 1 - 100 Employee

• Export Sales Manager

  • Oct 1994 - Apr 2002

  London, United Kingdom