Customer Experience

• Mar 2023 - Present

Medical Licensing Coordinator

• Apr 2021 - Jan 2023

Referral Coordinator/ Medical Assistant - Neurosurgery

• Apr 2019 - Apr 2021

Medical Assistant - Veteran Affairs and Social Security

• Oct 2017 - Apr 2019

Medical Assistant - Primary and Urgent Care

• Nov 2016 - Aug 2017

Account Executive

• Jul 2015 - Oct 2015

A high volume of outbound calls prospecting to Real Estate professionals. Selling online marketing tools to Real Estate agents. Seeking out business opportunities by identifying prospects and evaluating their position in the RE industry; researching and analyzing new business & sales options. Building clientele through phone calls. Calling on new customers within an assigned territory to build relationships and make the sale. Recommending services/add-on services to clients based on what they are already using and what will benefit them. Identifying the client’s needs, showing value of the product and guiding the client through the sales process. Maintaining a high level of professionalism at all times with clients. Conducting live product demonstrations using JoinMe, via screen sharing. Show less

Sales Consultant

• May 2014 - Jul 2015

Maximize sales and customer satisfaction by providing superior service. Maintain hourly sales productivity standards. Schedule and prepare for appointments. Follow up with customers in accordance with David's Bridal Customer Relationship Management. Maximize sales and customer satisfaction by providing superior service. Maintain hourly sales productivity standards. Schedule and prepare for appointments. Follow up with customers in accordance with David's Bridal Customer Relationship Management.

Account Executive

• Jul 2005 - Oct 2011

Services inbound customer inquiries for assigned accounts by answering questions as well as providing information and solutions. Processes, tracks, and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems. Reviews invoices to ensure information is coded properly with careful attention to detail. Communicates problems with invoice processing in a proactive manner, escalating the issues as required. Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing. Proactively offers to assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department. Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries. Handles customer requests for service related to password resets, download issues, technical questions, etc. Show less