Booking & Events Executive

• Jan 2023 - Present

- Responsible for event sales and operations management - Responsible for active and reactive sales activities- Responsible for individual and groups reservations management- Responsible for banqueting management - Revenue activities - Supervision of the departments involved in groups and events operations - Support to the marketing dept. (especially with translations & Instagram campaigns)- Reporting directly to the General Manager or B&E Senior Manager

Booking & Events Coordinator

• Dec 2021 - Dec 2022

Pre-opening team- Event sales and event operations management- Coordination with other departments involved in the event- Sales activities- Website and OTA extranet management - Individual and groups reservations- Guest relations and complaints management - Support to the Front Office with cashiering operations and guest handling- Reporting directly to the General Manager and the Booking & Event Manager

Front Office Supervisor

• Mar 2021 - Jul 2021

- responsible for the cashier’s desk - responsible for Front Office & Guest Relation operations- responsible for the co-operation with other departments, i.e Administration, Human Resources, Study & Tuition service, Sales, Purchasing

Front Office Coordinator

• Dec 2020 - Mar 2021

Head Cashier: responsible for the cashier’s deskGuest relations: giving information and responding to clients’ needs, both school’s alumni and store/beauty centre clients, in person, on the phone or through social mediaSales: Products selling, mainly school coursesSecretary work for the general manager and administration departmentCo-operation with the study & tuition service department

Conference & Banqueting Agent

• Jan 2020 - Mar 2020

Events sales and planning, Account management from first offer to contract, Negotiation and contracts handling, Groups and Event Reservations, On site Inspection, Event service orders, In house events management, Customer Care, Archive management, Co-operation with other hotel dept. i.e Sales, FO, F&B, Accounting Events sales and planning, Account management from first offer to contract, Negotiation and contracts handling, Groups and Event Reservations, On site Inspection, Event service orders, In house events management, Customer Care, Archive management, Co-operation with other hotel dept. i.e Sales, FO, F&B, Accounting

Guest Assistant

• Mar 2019 - Aug 2019

Check-in, check-out, arrivals and departures supervision, cashier audit, night audit. back office operations i.e. reservations management, late charges, credit notes, guest service line. Customer fidelization, upselling, cross-selling. guest relations, customer care, complaints handling, conciergerie. Check-in, check-out, arrivals and departures supervision, cashier audit, night audit. back office operations i.e. reservations management, late charges, credit notes, guest service line. Customer fidelization, upselling, cross-selling. guest relations, customer care, complaints handling, conciergerie.

Front Office Agent

• Jul 2018 - Dec 2018

Check-in, check-out, arrivals and departures supervision, cashier audit, night audit. back office operations i.e. reservations management, late charges, credit notes, guest service line. Customer fidelization, upselling, cross-selling. guest relations, customer care, complaints handling, conciergerie, GXP Marriott Salesforce continuous supervision Check-in, check-out, arrivals and departures supervision, cashier audit, night audit. back office operations i.e. reservations management, late charges, credit notes, guest service line. Customer fidelization, upselling, cross-selling. guest relations, customer care, complaints handling, conciergerie, GXP Marriott Salesforce continuous supervision

Front Office Trainee

• Apr 2018 - Jul 2018

Organize the reception area, dealing with phone and email inquiries, providing administrative services to the Front Office Manager, guest relations, customer service, cashiering, check-in and check-out according to LHW and Melia standards, communication and cooperation with all the department of the hotel to guarantee unforgettable experience for the guests. Organize the reception area, dealing with phone and email inquiries, providing administrative services to the Front Office Manager, guest relations, customer service, cashiering, check-in and check-out according to LHW and Melia standards, communication and cooperation with all the department of the hotel to guarantee unforgettable experience for the guests.

F&B, Banqueting Coordinator

• Nov 2017 - Mar 2018

Set up banquets and meeting rooms according to the BEO and client’s requests; Fresh up of meeting rooms; Disassembly of banquets; Inform guests about ingredients; Coordinate extra staff; F&B stocks handling and purchasing new orders; Hostess at registration desks and/or cloakroom for big events; Welcome reception to guests; Breakfast service; Room service; Hilton Food & Beverage quality standard supervision Set up banquets and meeting rooms according to the BEO and client’s requests; Fresh up of meeting rooms; Disassembly of banquets; Inform guests about ingredients; Coordinate extra staff; F&B stocks handling and purchasing new orders; Hostess at registration desks and/or cloakroom for big events; Welcome reception to guests; Breakfast service; Room service; Hilton Food & Beverage quality standard supervision

Independent Translator

• May 2015 - Feb 2017

Translator

• Feb 2016 - Apr 2016

Translations from Italian to Spanish, from Spanish to Italian; Assistance for foreign policy office; Export correspondence with foreign partners from Spain Translations from Italian to Spanish, from Spanish to Italian; Assistance for foreign policy office; Export correspondence with foreign partners from Spain