Senior Risk Analyst

• Nov 2021 - Present

Analysing data set to identify and extrapolate fraud trends• Identify fraud patterns, trends and emerging threats• Describe and explain fraud trends to merchants and non-fraud departments•Monitor and optimise merchant performance • Proposing effective and refined solutions• Provide data, performance and insights to merchants for MBR/QBR

Risk Analyst

• Nov 2020 - Nov 2021

Reviewing, analysing ad making fast accurate decisions• Identify and communicate fraud trends and patterns• Maintain acceptable levels of fraud loss and customer satisfaction• Supporting Risk Intelligence processes and improve tools• Provide insights to merchants

Global Account Manager for Logitech

• Jan 2018 - Aug 2020

Area: cloud based security camera, BT in-ear sports phones, BT speakers• Linkage between Business Groups and Customer Care Team• Representing the voice of the customer to internal and external groups• Diagnosed and resolved technical hardware and software issues involving cloud based wireless and wired security system, Bluetooth network and connection problems via phone/email/Social Media escalations• Diagnosed and resolved/assisted with operating system, web and mobile application as well as system issues• Escalate system level issues to the appropriate system/IT Support/vendor team• Top level escalation point• Create, develop and publish FAQ's, internal Job Aids and Flow Charts• Facilitate, communicate and monitor project progress for New Product Introduction (NPI’s)• Partner and develop training content and assist or lead training delivery• Insight reports on issue identification and product performance• Partner with internal and external teams, stakeholders and senior executive level parties• Weekly and Quarterly Business Review preparation and execution• Communicate, document and report for products which are End of Life

QA Point of Contact - Logitech

• Jul 2017 - Jan 2018

• Evaluating agents according to Quality Assurance Guidelines and technical knowledge• Audit participation for Assets, Dispositions and Replacements• Calibration Process participation• Creating Job Aids and Workflows to help with technical problems• Top level escalation point for technical escalations• Training coordination and driving completion

Special Care Desk - Logitech

• Jun 2016 - Jul 2017

Area: cloud based security camera, hands-free car mount, VC products, BT speakers• Handling Community Posts, online reviews, Social Media inquiries and priority product cases• Creating training content and delivered training for Agent Groups for cloud based security camera and hands-free car mount• Authorized Safety Issues Representative• First Level Support English/German• QA evaluations for German language cases

Freelance Translator

• Jan 2016 - Jan 2018

Client: SG Transmission • Webpage translation English-German Client: SG Transmission • Webpage translation English-German

Small Business Consultant - GoDaddy

• Jan 2016 - Jun 2016

• First Level Support English/German resolving issues related to DNS, SSL, and website/webhotsting related matters • Follow up on product renewals and account maintenance • Sales recommendations and sales completion of GoDaddy products and services in order to support customers’ businesses and personal needs • First Level Support English/German resolving issues related to DNS, SSL, and website/webhotsting related matters • Follow up on product renewals and account maintenance • Sales recommendations and sales completion of GoDaddy products and services in order to support customers’ businesses and personal needs

Bilingual Customer Service Representative - Logitech

• Nov 2014 - Dec 2015

Area: universal remotes • Bi-Lingual First Level Support (phone / email) in English/German • QA evaluations for German language cases Area: universal remotes • Bi-Lingual First Level Support (phone / email) in English/German • QA evaluations for German language cases

Hotline Support Specialist

• Sep 2009 - Nov 2014

• First Level Support for Car Dealer Management Systems incl. MySQL and Linux commands • First and Second Level Support for Financial Accounting Software • Creating of Software update descriptions • First Level Support for Car Dealer Management Systems incl. MySQL and Linux commands • First and Second Level Support for Financial Accounting Software • Creating of Software update descriptions

Assistant to the Director

• Feb 2009 - Aug 2009

• Assistant to the Manager and Fleet Manager • Credit Cards and Fleet Cards Management • Assistant to the Manager and Fleet Manager • Credit Cards and Fleet Cards Management

First Level Assistant

• Sep 2008 - Jan 2009

• First Level phone and email Customer Support for Fleet Management Systems • Activation of Fleet Management Systems for new customers/trucks • First Level phone and email Customer Support for Fleet Management Systems • Activation of Fleet Management Systems for new customers/trucks

Office Administrative Assistant

• Jan 2007 - Aug 2008

Office Admin Assistant in various projects and companies for example • Kärcher AG, Winnenden • DaimlerChrysler Bank, Stuttgart • Daimler Fleetboard, Stuttgart Office Admin Assistant in various projects and companies for example • Kärcher AG, Winnenden • DaimlerChrysler Bank, Stuttgart • Daimler Fleetboard, Stuttgart

Team Assistant

• Jan 2003 - Dec 2006

Assistant to the Personnel Manager Germany

• Apr 2001 - Dec 2002

Assistant to the Management

• Jan 1998 - Mar 2001

Assistant in the Business Area International Banking

• Oct 1992 - Dec 1997