Experience

CEU Cardenal Herrera University

• Spain
• Higher Education
• 700 & Above Employee

• • Dec 2022 - Present

  The General Secretary’s Office of CEU Cardenal Herrera University is responsible for a range of processes related to student administration

• • May 2018 - Dec 2022

  - Coordinate international students' admission: applications reviews, schedule admissions interviews-Participate in the welcome days for the international students.- Provide information to students about the University on the phone, by email or in person (in English, French, Italian and Spanish)- Give information about the Hospitality app for International student- Design the CRM content for the admission process- Coordinate Welcome Days/Open Days- Creation of webinars and tutorials- Personal advisor for international student Show less



Saint-Vincent Resort & Casino

• Italy
• Events Services
• 1 - 100 Employee

• Receptionist front-office

  • Nov 2017 - Feb 2018

  Attività Quotidiane - Accogliere, informare ed indirizzare visitatori ed impiegati. - Gestire posta, chiamate, email e fax in entrata e in uscita. - Provvedere a compiti che presuppongono la conoscenza della struttura, quali l’assegnazione delle camere - Effettuare ricerche e fornire informazioni sull'hotel e turistiche - Coprire ruoli di responsabilità, come la gestione dei reclami o dei disguidi verificatisi o comunicati alla reception resumento gestire le richieste dei clienti. - Archiviare ed organizzare documenti elettronici e non, come email, fatture, rapporti e altri documenti amministrativi. - Assicurarsi che la reception e gli ambienti limitrofi siano puliti ed ordinati. -Eseguire compiti amministrativo-contabili, come la tenuta della cassa e altre attività organizzative e gestionali Principali Responsabilità -Creare un ambiente accogliente; accogliere, informare e indirizzare visitatori ed impiegati con gentilezza, cortesia e professionalità. -Tenere un registro degli ingressi dei visitatori (check in / check out) - Gestire posta, chiamate, email e fax in (rispondere, selezionare ed inoltrare chiamate in arrivo, email e richieste agli uffici di competenza) - Prenotazioni per telefono o in persona - Utilizzo di un sistema operativo ( Proxima) per organizzare e tenere traccia degli appuntamenti; coordinare prenotazioni e accessi alle sale riunioni - Archiviare ed organizzare documenti cartacei ed elettronici, come email, fatture, resoconti ed altri documenti amministrativi. Show less



Hospes Hotels | Infinite Places

• Spain
• Hospitality
• 100 - 200 Employee

• Receptionist front-office

  • Mar 2017 - Jul 2017

  • Atención al cliente en el mostrador. • Responder a las peticiones de información que formulen los clientes. • Informar y asesorar de los servicios turísticos. • Mantenimiento del puesto de trabajo, informando de cualquier anomalía. • Gestión de reservas y ventas de las habitaciones. • Gestionar las entradas y salidas de los clientes del establecimiento. • Facturación, cobro, cierre de caja. Elaboración y seguimiento de controles internos. • Gestionar las reclamaciones de los clientes y solucionar las incidencias. • Contacto con el resto de departamentos para el correcto funcionamiento. Show less



Bricofer Group SpA

• Italy
• Retail
• 200 - 300 Employee

• Promoter

  • Aug 2015 - Oct 2015

  - Demonstrate and provide information on promoted products/services - Create a positive image and lead consumers to use it Distribute product samples, brochures, flyers etc. to source new sales opportunities - Identify interest and understand customer needs and requirements - Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc) - Demonstrate and provide information on promoted products/services - Create a positive image and lead consumers to use it Distribute product samples, brochures, flyers etc. to source new sales opportunities - Identify interest and understand customer needs and requirements - Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)



MADISON MARK

• Events Services
• 1 - 100 Employee

• Hostess Juventus Summer Village

  • Jun 2012 - Aug 2012

  - Welcome guests in a warm and friendly manner. - Ascertains their dining/lodging needs. - Seats guests and manage the seating chart. - Monitors restaurant activity to determine seating and dining flow. - Responds to guest inquiries and requests in a timely, friendly, and efficient manner. - Performs opening and closing duties, as needed. - Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Helps fellow team members and other departments wherever necessary to maintain positive working relationships. Show less