Sales Staff

• Apr 2019 - Present

Bilingual Transaction Specialist

• Jan 2016 - Oct 2018

Position: Transaction Specialist (Bilingual: Japanese) / Resolution Specialist (RS) • We validate and set up contracts from customer to MS. • We answer queries and ask a question using email (outlook). • I was assigned as acting team leader (POC) of Japan Team. • I attend and create schedule meetings with our OM, Managers, and Supports. • I create strategies for our team’s agendas. • I provide guidance to our team based on management direction. • I scrub and recheck contracts that were set up by our team members. • I also manage our queue. • I answer escalate issues which cannot be resolved by other team members. • I was assigned to teach new hires from training. • I’m a part of the special agents that test new tools, programs, and website before agents can use it. • I keep our OM, Managers, and Supports to be informed of the task accomplishment, issues, and status. • I’m monitoring the performance of a new hire/teammate • I was promoted as Resolution Specialist last November 7, 2016. • I audited agents set up contracts from start to their done emails. • I do calibration every month with our team.

Human Resources Recruitment Analyst

• Jun 2015 - Dec 2015

6 months contractual (June 2015 – December 2015) • We post a job listing to websites. • We handle interview from the phone, initial, final and exit interview. • We contact the applicant's contact references and perform background checks. • We handle employee concern whether it’s work or non-work-related issue. 6 months contractual (June 2015 – December 2015) • We post a job listing to websites. • We handle interview from the phone, initial, final and exit interview. • We contact the applicant's contact references and perform background checks. • We handle employee concern whether it’s work or non-work-related issue.

Outbound Sales Representative

• May 2014 - May 2015

• We sell car radio subscription to existing and new customers. • We also provide customer service, technical support and tier support. • We call all over the States. • We sell car radio subscription to existing and new customers. • We also provide customer service, technical support and tier support. • We call all over the States.

Technical Support Representative

• Oct 2013 - May 2014

• We assist all technical issues that customer have. • We also accept payment, billing issues, and customer service and up-selling. • The calls that we cater to are from North Carolina and South Carolina. • I also attend meetings with other supports. • I facilitate my team member’s queue and performance. • I became one of 3 people who became SME last January 6, 2014. • We assist all technical issues that customer have. • We also accept payment, billing issues, and customer service and up-selling. • The calls that we cater to are from North Carolina and South Carolina. • I also attend meetings with other supports. • I facilitate my team member’s queue and performance. • I became one of 3 people who became SME last January 6, 2014.