Leader specialist for IT Monitoring Services [ ITOC - Triara Data Center]

• Nov 2016 - Present

General Duties & Responsibilities • Team leader for technical aspects of consulting projects for monitoring IT services. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants. • May serve as pre-sales support specialist when needed. • Works individually or within a team on technology business consulting projects to meet specific client requirements related to Monitoring IT Services. • Expertly researches and documents client needs, technology or regulations related to Monitoring IT Services, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications. • Serves as liaison between end-users and consultants during consulting projects for Monitoring IT Services. • Consults directly with clients and may travel to client site. Show less

Ingeniero de soporte a aplicaciones TI y soporte tecnológico.

• Sep 2004 - Aug 2007

“Departamento de Soporte Tecnológico” Universidad Virtual, ITESM. “Departamento de Soporte Tecnológico” Universidad Virtual, ITESM.

IT Administrator

• Sep 2000 - Aug 2007