Project-, process- and systemintegration

• May 2022 - Present

Service Manager

• Jan 2018 - Feb 2022

In charge of all management aspects for software developement department (SDM team, developers, DevOps and front desk) Focused on developing profficiencies of key employees, ensuring proper procedures being followed, maintaining and restaffing all teams as needed and maintaining costs according to budget. - Developing process structure around service delivery from specification to code deployment - Developing new business areas, primarily hosting and operations - Supporting SDM team - Continually managing IT security and customer contracts. Show less

Service Manager

• Nov 2016 - Dec 2017

Redesigning, restaffing and consolidating front office support team and delivering on a range of strategic goals. - Designing processes around ITIL framework and a services based business model for front desk work - Implementing and documenting IT security processes - Successfully conducted ISAE 3402 type 1 and type 2 certification projects - Implemented Data Processor Agreement framework with customers in accordance with GDPR legislation - Started DevOps team to facilitate faster deployment routines and minimize human error aspects of deployment - Started Cloud service operations based on MS Azure - Formalized internal IT operations in accordance with new procedures Show less

Process Consultant

• May 2016 - Oct 2016

Hired in an interim position with the specific aim of training product owners and redesigning interdepartmentmental processes Training activities focused on product owner role including aspects like: - Technically sound design principles - Customer management - Sales pipe - Modular product development - Testable specifications - Documentation Hired in an interim position with the specific aim of training product owners and redesigning interdepartmentmental processes Training activities focused on product owner role including aspects like: - Technically sound design principles - Customer management - Sales pipe - Modular product development - Testable specifications - Documentation

Product Owner

• May 2010 - Oct 2015

Product Ownership for TMTand and TASJA (EPJ systems for Dental professionals in Danish Municipalities and the Dental School in Copenhagen) Sales management for new customeres and keyaccount for existing accounts Ressource allocation for projects and development teams Responsibile for numerous releases and consolidation projects, aiming to (and succeeding at) - Growing the customer base - Simplifying the code base and consolidating back-end across different products - Integrating systems with national communication platfolms (Digital Post) - Simplifying release management - Conducting test management and maintaining product quality - Executing project management for on boarding new customers. Show less

Project Manager

• May 2008 - May 2010

Project mangement for - Software implementation project in Danish municipalities - Software developement release cycles - IBM Websphere Commerce implementation projects Participating in adapting Prince2 derived project model with PM team. Spearheading company-wide agile transformation project, producing the best-practice library for a SCRUM based approach adapted to local requirements. Successfully implemented several simultaneous projects spanning three different productlines. Show less

Support Specialist

• May 2007 - May 2008

Backend support for niche EPJ software solutions. Application support working on Windows platforms primarily with a Tomcat application server and MSSQL database. Gained proficiency with SQL through work-experience and training. Participated in quality assurance and numerous project activities up to and including deployment activities on- and off-site Backend support for niche EPJ software solutions. Application support working on Windows platforms primarily with a Tomcat application server and MSSQL database. Gained proficiency with SQL through work-experience and training. Participated in quality assurance and numerous project activities up to and including deployment activities on- and off-site

English teacher

• Jan 2006 - Jan 2007

Fixed term contract for two semesters in Inner Mongolia, teaching english literature, history and culture to students at a teachers' college (2nd - 4th year students). Fixed term contract for two semesters in Inner Mongolia, teaching english literature, history and culture to students at a teachers' college (2nd - 4th year students).

Internet Supporter

• Jan 1999 - Jan 2003

Front desk support fucussing on mobile products and Internet. Participated in training activities for new staff-members and producing resolution-archive and cheet-sheets. Front desk support fucussing on mobile products and Internet. Participated in training activities for new staff-members and producing resolution-archive and cheet-sheets.