System Analyst

• Feb 2023 - Present

Conduct the requirement gathering, develop, analyse, prioritise, and organise requirement specification, data mapping, diagrams, and flowcharts for the developer and tested to follow. Translate highly technical specifications into clear non-technical requirements. In addition, I also need to define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process. Perform design, implementation, and upgrades of information systems to meet business and user needs. Provide documentation of all processes and training as needed. Furthermore, I also provide end-user support and create bug documentation and provide solutions design for developers. Show less

System Analyst

• Jan 2021 - Jan 2023

Collaborate with stakeholders, and users to identify user requirements, assess available technologies, and recommend solutions. Analysing customers’ existing systems and business models. Besides, I also conduct requirements analysis and prepare specific proposals for modified or replacement systems. Working with developers, testers, and end-users to ensure technical compatibility and user satisfaction. Design and plan for system process flow and database structure. Perform User Acceptance Testing (UAT and prepare documentation for user guides and system design. Provide user training for a new system. Identify improvements to the systems, and provide recommendations to users or system owners. Show less

Information Technology Executive

• Nov 2017 - Dec 2020

- Planning, execution, and maintaining of IT systems and technologies to ensure minimum disruption to business operation - Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing IT. - Develop IT policies, standards, and guidelines based on the company's business - Managing the comprehensive assessments of IT security risk, conducting awareness and training for the staff - Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action - Manage the security and availability of data services, measure the performance of computing systems, and implement upgrades when necessary. - Monitor and ensure tight network/server security is in place in compliance with IT policy and procedure - Maintaining the backup system, networking, and UPS systems. - Preparing the IT documentation and maintaining the assets management. Show less

Sr. IT Engineer

• Dec 2015 - Oct 2017

- Responsible for fixing and maintaining Avon’s IT systems - Manage implementation, dismantle, and installation project and acceptance of network and sites in own area - Co-operate with the Sales & Marketing team to ensure the best feedback for end-users to improve network quality - Provide support to the Network, Desktop, Notebook, Printer & Mobile devices. - Physical setting up of Computer and software system installation for various computer apps and programs - Monitoring, examining the network performance, servers equipment, and maintenance - Ensure configurations and data backup of services and implement recovery from disaster Show less

Support Engineer

• Aug 2013 - Nov 2015

Manage client's (Western Digitial) computer systems, responsible for designing hardware configuration, installing software, managing network systems, and training staff on correct operating procedures. Ensuring security software is kept up to date and filling monthly reports for the IT Manager. Manage client's (Western Digitial) computer systems, responsible for designing hardware configuration, installing software, managing network systems, and training staff on correct operating procedures. Ensuring security software is kept up to date and filling monthly reports for the IT Manager.

IT/MIS Executive

• Sep 2011 - Jul 2013

- To analyse and provide the suggestion to enhance the technology related process of an organization - To resolve all problems within minimal response time and minimal interruption to daily work processes - Participate in identifying the root cause analysis of repeating problems and escalate to the responsible party for recovery and future prevention. - Manage and maintain the company’s system infrastructure, which includes various OS LAN/WAN, PCs, Servers, Printers and etc. - Responsible for IT purchasing and procurement. - Provide training and end-user support for Point Of Sales (POS) systems. - Liaise with external vendors for systems support - To troubleshoot any Panda POS system error during the operation - Manage all software licenses and ensure that users are legally protected. - Manage MIS staffs and delegates tasks to them accordingly - Ensure management reports are prepared on a timely basis. - To maintain the IS services at a standard that ensure a reliable and effective operation is available to the users. Show less

Systems Coordinator

• Aug 2008 - Aug 2011

- Installing and configuring computer hardware, software, systems, networks, printer, scanner and more. - Planning and undertaking schedule maintenance upgrades for all branches - Perform IT helpdesk support relating to hardware, software and network to enable users using IT efficiently. - Investigating, diagnosing and solving computer software and hardware faults. - Responding to breakdowns. - Do the Preventive Maintenance Check (PMC) computer equipments and peripherals, monthly, quarterly, half-yearly to make sure it is in good condition. - Liaise with service providers, supplier / vendor for all IT needs and purchases so as to meet the company requirement, to ensure all data and backup files are back-up and properly stored and to implement and deploy the company solution (hardware/software) - Maintaining records of software licenses - Testing and evaluating new technology - Keeping abreast on IT and periphery. Show less

Website Designer

• Apr 2006 - Jun 2006

Graduate Training Scheme

• Jan 2006 - Apr 2006