Sales Engineer

• Jul 2022 - Present

Sales Engineer

• Nov 2021 - Jul 2022

Senior Sales Engineer

• Feb 2018 - Apr 2022

- Selected among multiple qualified candidates to take the position of Senior Sales Engineer March 2021.- Interacted with customers at all levels (Network, System, and Security Administrators) and demonstrated all SolarWinds applications in the organization's Network, System, and Security management space.- Collaborated closely with the sales team and resellers in North and Latin America.- Organized sales demonstrations and complete POCs for existing and potential customers to provide a technical sign-off of an opportunity.- Served as the point of contact for troubleshooting all customer issues that might be impeding the installation or configuration of the applications.- Trained sales representatives to aid in the onboarding process of applications and held demonstrations at trade shows and webinars.- Leveraged bi-lingual capabilities in performing demonstrations and troubleshooting in English and Spanish and served as the primary SE in LATAM until 2020 where more work was involved with the US portion of the company Show less

Technical Support Engineer

• Oct 2015 - Feb 2018

- Tasked with responding to and initiating technical troubleshooting sessions with customers via phone, email, and remote sessions.- Oversaw and worked support tickets according to industry best practices utilizing existing CRM systems and communicate technical information to non-technical customers.- Displayed expertise in using the existing knowledge base to contribute to and improve online solutions to resolve cases while demonstrating troubleshooting and problem-solving skills.- Steered resolving technical issues with Advanced Support Teams and escalated issues per pre-established guidelines. Show less

IT Field Engineer

• Apr 2013 - Oct 2015

- Maintained all managed IT customers in South Texas, ranging from workstation help, server management, MS Exchange, and VM installation and maintenance. - Fulfilled multiple vital roles, including planning and installing Mitel VoIP phone systems in multiple locations, developing training guides, and training personnel on using the Mitel system for everyday tasks. - Deployed Adtran and HP switches for customers creating necessary routes and Vlans to integrate current network and IP Phones as well as installed Adtran routers in multiple locations for ELAN environment interconnecting sites. - Served as the Mitel Certified Engineer MiOffice and MiBusiness, handled CleartoThere IP camera installations, managed Cisco Meraki Access Points installations and configured Ubiquiti Nano Stations and Rockets to communicate with each other. - Designated Cisco Certified Small and Midsize Business Engineer Representative and Certified Small and Midsize Business Account Manager Representative. Show less

IT Manager

• Jan 2007 - Jul 2013

IT Technician

• Apr 2002 - Apr 2006