Service Advisor

• May 2022 - Present

Customer Service Representative

• Dec 2017 - May 2022

• Answered large volume of calls daily from customers inquiring about product usage, billing issues, etc. • Learned about different products and competently provided customers with information about each one, complementary products, and suggestions on their usage. • Learned the skill of dealing with difficult or dissatisfied customers. • Cross-selling our products to the customers. • Answered large volume of calls daily from customers inquiring about product usage, billing issues, etc. • Learned about different products and competently provided customers with information about each one, complementary products, and suggestions on their usage. • Learned the skill of dealing with difficult or dissatisfied customers. • Cross-selling our products to the customers.

Personal Banker

• Sep 2016 - Dec 2017

Cashiering, counter services and Personal Banking. I undertook Account Opening and Update Services. Managed Cheque Book requisition, stocking and issuing. Managed ATM card requisition, stocking and issuing. Cross-selling the bank’s products to customers. Processing of SMS alerts, E-alerts and E-statements application. Cashiering, counter services and Personal Banking. I undertook Account Opening and Update Services. Managed Cheque Book requisition, stocking and issuing. Managed ATM card requisition, stocking and issuing. Cross-selling the bank’s products to customers. Processing of SMS alerts, E-alerts and E-statements application.

Revenue Officer

• Jun 2015 - Aug 2015

I was part of the revenue team that went round to collect taxes from the traders and also wrote reports to our superior detailing all the challenges we faced during the revenue collection in order to improve government tax revenue. I was part of the revenue team that went round to collect taxes from the traders and also wrote reports to our superior detailing all the challenges we faced during the revenue collection in order to improve government tax revenue.

Data Entry Specialist

• Jun 2014 - Aug 2014

Kept record of movement of all vessels that entered and exited the port. Kept record of container movements. Kept record of movement of all vessels that entered and exited the port. Kept record of container movements.