Experience

Income Insurance Limited

• Singapore
• Insurance
• 700 & Above Employee

• Client Advisor

  • Oct 2023 - Present

• Associate Client Advisor

  • Apr 2022 - Oct 2023



Wipro Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Technician

  • Mar 2021 - Feb 2022

  • Receiving inbound calls to provide support. • Making outbound calls to follow up with users. • Resolving tickets according to SLA. • Monitoring sentinel for server alerts and escalating the alert accordingly. • Receiving inbound calls to provide support. • Making outbound calls to follow up with users. • Resolving tickets according to SLA. • Monitoring sentinel for server alerts and escalating the alert accordingly.



TP-Link Malaysia

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Internet Service Provider (ISP) technician

  • Dec 2019 - Mar 2020

  • Responsible to upgrade and update the firmware of the network modem to ensure optimal network performance and enhance the user experience. • Set up and troubleshooting the network configuration issues. • Reporting the incident of the network issue of the client-side. • Responsible to upgrade and update the firmware of the network modem to ensure optimal network performance and enhance the user experience. • Set up and troubleshooting the network configuration issues. • Reporting the incident of the network issue of the client-side.



Tecforte | Sectorgard | MSSGard | Log Radar

• Malaysia
• Computer and Network Security
• 1 - 100 Employee

• Security Operations Center Analyst Tier 1

  • Aug 2019 - Oct 2019

  -Monitored SIEM tools for any cybersecurity alerts. -Generated reports based on the detected alerts. -Monitored SIEM tools for any cybersecurity alerts. -Generated reports based on the detected alerts.



WSN Telecommunication SDN BHD

• Corporate Sales Executive

  • Oct 2016 - Jan 2017

  WSN Telecommunication is a part of the distributors Digi Telecommunication company. The company mainly focuses on Digi Business postpaid plan to those enterprise companies or SME companies who are interested to sign up for the mobile plan. • Responsible to find those enterprises and SME companies to propose the telco business plan. • Achieve 58 new lines of the user to sign up for the business postpaid plan within a month. WSN Telecommunication is a part of the distributors Digi Telecommunication company. The company mainly focuses on Digi Business postpaid plan to those enterprise companies or SME companies who are interested to sign up for the mobile plan. • Responsible to find those enterprises and SME companies to propose the telco business plan. • Achieve 58 new lines of the user to sign up for the business postpaid plan within a month.



Major Harvest SDN BHD

• Malaysia

• Retail Sales Assistant

  • Dec 2015 - Jun 2016

  Hardware companies mainly sale on hardware accessories to the customer and contractor. • Fulfill the customer’s need in the area of renovation design. • Based on the customer need to promote a suitable item or product to them. Hardware companies mainly sale on hardware accessories to the customer and contractor. • Fulfill the customer’s need in the area of renovation design. • Based on the customer need to promote a suitable item or product to them.