Experience

Sunbelt Rentals UK & Ireland

• United Kingdom
• Construction
• 700 & Above Employee

• IT Vendor and Programme Manager

  • Apr 2020 - Present



A-Plant

• Construction
• 300 - 400 Employee

• Infrastructure Program Manager

  • Apr 2018 - Apr 2020

  Implementing a deployment of WAN/LAN fibre connections to 190 services centres, 2 data centres and support offices. Deploying the latest CUCM solution to all telephony users. Vendor Manager for all IT providers to Ashtead Plant Hire. Implementing a deployment of WAN/LAN fibre connections to 190 services centres, 2 data centres and support offices. Deploying the latest CUCM solution to all telephony users. Vendor Manager for all IT providers to Ashtead Plant Hire.



The University of Manchester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Programme Manager

  • Oct 2016 - Mar 2018

  Reporting to the Transformation Director and leading the Network Transformation and End User Computing Programmes. Key Responsibilities Network Transformation • Working with client side advisor and internal teams to investigate the current infrastructure and provide recommendations for the future solutions. End User Computing • Reviewing the existing solutions in place for EUC to produce an As-Is, To-Be assessment with a potential road map to achieve the projects to deliver… Show more Reporting to the Transformation Director and leading the Network Transformation and End User Computing Programmes. Key Responsibilities Network Transformation • Working with client side advisor and internal teams to investigate the current infrastructure and provide recommendations for the future solutions. End User Computing • Reviewing the existing solutions in place for EUC to produce an As-Is, To-Be assessment with a potential road map to achieve the projects to deliver solutions to support the vision of the University. Show less Reporting to the Transformation Director and leading the Network Transformation and End User Computing Programmes. Key Responsibilities Network Transformation • Working with client side advisor and internal teams to investigate the current infrastructure and provide recommendations for the future solutions. End User Computing • Reviewing the existing solutions in place for EUC to produce an As-Is, To-Be assessment with a potential road map to achieve the projects to deliver… Show more Reporting to the Transformation Director and leading the Network Transformation and End User Computing Programmes. Key Responsibilities Network Transformation • Working with client side advisor and internal teams to investigate the current infrastructure and provide recommendations for the future solutions. End User Computing • Reviewing the existing solutions in place for EUC to produce an As-Is, To-Be assessment with a potential road map to achieve the projects to deliver solutions to support the vision of the University. Show less



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Programme Manager (Procurement/Transition) - Network and Telephony Retender

  • Oct 2014 - Aug 2016

  Reporting to Head of IT Operations, leading a £50M retender for multiple critical IT and Telephony contracts, via the regulated procurement route. Key Responsibilities • Working with key stakeholder to define the business case and requirements for the Security, Contact Centre, LAN support, WAN carrier and Mobile services. • Reporting to senior business figures in a matrix management environment. • Leading a team of 15 internal subject matter experts and Supply Chain… Show more Reporting to Head of IT Operations, leading a £50M retender for multiple critical IT and Telephony contracts, via the regulated procurement route. Key Responsibilities • Working with key stakeholder to define the business case and requirements for the Security, Contact Centre, LAN support, WAN carrier and Mobile services. • Reporting to senior business figures in a matrix management environment. • Leading a team of 15 internal subject matter experts and Supply Chain resource. • Engaged and managed an external consultancy that was utilized to identify and drive out the business benefits. • Leading multi-vendor regulated procurement for 22 external vendors including the management of the engagement process, including presentations and negotiations. • Managed the production of all procurement documentation, and review/selection of the Vendors to provide the services • Financial management including budgeting, forecasting and obtaining funding from sponsors. • Delivered high level project reports to stakeholders, working group and Executive Committee. • Managed the transition of the Vendors to the new contract under the ITIL framework. Key Achievement • Multi-million pounds of savings on the original operational cost were delivered which was support by major improvements to the SLAs. • The Security providers support centre was off shore which required the integration to their support centre, and the delivery of new monitoring and control software. • The transition to the new contact centre sup

• Programme Manager (Delivery/Transformation) - Contact Centre Replacement

  • Apr 2012 - Sep 2014

  Reporting to the IT Director, managed the implementation and business change for 10 Contact Centres supporting over 1500 staff. Key Responsibilities • Build and implementation of 80 Servers (Windows/Linux) deployed in a high availability configuration across data centres, rollout of 1650 handset to support 10 Avaya SIP contact centres and DR sites. • The Programme resulted in multiple business changes, requiring excellent communications, stakeholder management and the organising of… Show more Reporting to the IT Director, managed the implementation and business change for 10 Contact Centres supporting over 1500 staff. Key Responsibilities • Build and implementation of 80 Servers (Windows/Linux) deployed in a high availability configuration across data centres, rollout of 1650 handset to support 10 Avaya SIP contact centres and DR sites. • The Programme resulted in multiple business changes, requiring excellent communications, stakeholder management and the organising of training for 1500 staff. Due to the complex implementation, a phased deployment was scheduled to minimise the impact to the business. • There were significant technical challenges to the delivery which required close liaison with the manufacturer, Avaya, the delivery team and Senior Management within United Utilities. The programme included the management of the technical implementation team, KCOM, supported by multiple United Utilities SMEs, business change and the training team. Key Achievement • At the time of implementation this was the largest SIP contact centre delivered in Europe. There were significant improvements to the operational capabilities of the Contact Centre, Work force Optimization and Dialler capabilities.

• Programme Manager (Procurement/Planning) - Replacement of a Nortel Contact Centre Platform

  • Jul 2011 - Mar 2012

  Reporting to Head of IT Operations; leading a £5M retender for the replacement of the Contact Centre Telephony platform, via the regulated procurement route. This included the requirements capture and engagement with key stakeholders to the delivery a full RFP to contract award.

• Programme Manager (Delivery/Transformation) - Telephony and WAN Services

  • Apr 2010 - Jun 2011

  Delivered a £25M over 5 yrs RFP for ongoing support for the Wide Area Network and Telephony services. This included a transformation programme to deliver VOIP telephony to 4000 handsets and replacement of all LAN switches at over 80 locations